ABOUT THE JOB: Under general supervision, performs a variety of complex technical work in the installation, maintenance, operation, and repair of the district's information technology and related equipment; assists in the operating functions of the Information Technology Department, which may include a focus on data center systems, network equipment, software, telecommunications, computers and/or peripheral devices; and performs related duties as assigned.

JOB DUTIES: Under general supervision, installs, maintains, troubleshoots, and repairs equipment including data center systems, software, telecommunications equipment, network equipment, computers, and peripherals devices; monitors, troubleshoots, and diagnoses LAN/WAN problems and prevents potential network issues;  provides technical assistance to end users in person and over the telephone; installs network and telecommunication systems; troubleshoots infrastructure systems and cabling; administers user accounts including user profiles and user/group access, and ensures secure access and network security; analyzes, researches, interviews, and evaluates vendor hardware and software products to meet the requirements and compatibility with the district operations; performs repairs to servers, computers, network equipment and software adjustments for the purpose of maintaining computer and network equipment in a secure and operational condition;  maintains systems to optimal capacity;  works with supervisor to establish priorities and schedule repair work; works with vendors on hardware and software updates; coordinates with users, department staff, and other support service departments to detect problems and determine the appropriate courses of action, with the approval of the IT supervisor;  prepares written materials such as reports, inventory lists, and warranty documents for the purpose of tracking activities, providing written references, training, and/or conveying information;  assists in setting up lab environments; and works on special projects as needed.

• Complete Job Description available at www.ggusd.us under Employment/Classified Job Opportunities/Job Descriptions

EMPLOYMENT STANDARDS

Education and Experience: High school graduation or equivalent, and three years of recent, increasingly responsible experience equivalent to full-time work in information technology, including or supplemented by network and server administration related courses in information technology are required. Successful completion of a related formal training program is desirable. Bachelor’s degree in information technology may be substituted for one year of the required experience. Part-time experience will be considered and adjusted appropriately.  Any other combination of training and experience which would likely provide the required skills, knowledge and abilities may be considered.

LICENSE:  Must possess and maintain a valid California Driver License and remain insurable at the standard insurance market rate. Candidates must submit a recent (within the last 30 days) original DMV driving record by the oral rating exam.

A SUCCESSFUL CANDIDATE REQUIRES THE FOLLOWING….

Knowledge of: Computers, hardware, software, servers, and networks; concepts, principles, and practices of networking technology; proper and effective equipment utilization; and troubleshooting procedures and techniques.

Ability to: Communicate effectively and clearly to instruct users on proper usage of information technology; rapidly learn and acquire skill in areas and technologies not previously assigned;  analyze problem areas in person and over the telephone; make adjustments to equipment; keep accurate records, prepare reports, make recommendations, and implement corrective actions; meet critical deadlines; speak and write effectively and clearly; and establish and maintain cooperative relationships with department staff, user groups, vendors, and school personnel.

Non-Discrimination Statement:

Garden Grove Unified School District prohibits discrimination, harassment, intimidation and bullying in educational programs, activities, or employment on the basis of actual or perceived ancestry, age, color, mental or physical disability, medical condition, genetic information, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, parental, pregnancy, family or marital status, immigration and citizenship status, military status or association with a person or a group with one or more of these actual or perceived characteristics.

Copies of GGUSD's policies including Uniform Complaint Procedures, Sexual Harassment Nondiscrimination, Title IX Rights and Protection, and Statewide Resources are available upon request.

Questions or complaints of alleged discrimination, harassment, intimidation, bullying, and equity should be directed to the Assistant Superintendent of K-12 Educational Services, Dr. Lorena Sanchez, at llsanche@ggusd.us or (714) 663-6143. Title IX equity and compliance concerns should be directed to the Assistant Superintendent of Personnel Services, Jason Bevacqua, at jbevacqu@ggusd.us or (714) 663-6464. Complaints may be mailed to 10331 Stanford Avenue, Garden Grove, CA 92840.

Pupils have the right to a free public education, regardless of immigration status or religious beliefs. More information about these rights is available from the California Attorney General, Know Your Rights. Contact the district office to learn more about Title IX and Sex Discrimination/Harassment including how to file a complaint.