Enrollment and Retention Specialist - Los Banos

Salary: $5,192.00 - $6,569.00 Monthly

Job Type: Full Time

Job Number: 20230797

Closing: 9/8/2023 11:59 PM Pacific

Location: Los Banos, CA

Department:

Range 26
40 hours/week12 months/year
This is a categorically funded assignment contingent upon year-to-year funding Interviews dates to be determined
Merced College is a midsized community college located in California's Central Valley. Founded in 1962, the college serves more than 16,000 students, with room to expand on its 267-acre main campus and 120-acre Los Banos site, as well as at our innovative Business Resource Center in Downtown Merced. The City of Merced, incorporated in 1889, offers historical sites, affordable housing and access to the Bay Area and Sacramento. Merced is known as the Gateway to Yosemite National Park and the Sierra Nevada mountains, and is home to the University of California's newest campus, UC Merced. Our tree-shaded, growing community of just over 80,000 includes multiple biking and walking trails as well as access to several lakes — large and small — throughout the county.

The Enrollment and Retention Specialist will work as a team member within the Office of Relations with Schools. This is an exciting time to be part of community college education as this position will provide an opportunity to join a dynamic team committed to improving student outcomes and experiences. The successful candidate will join an innovative and supportive team focused on student success and will provide assistance to students with all aspects of the enrollment process through innovative practices both on campus and in partnership with our local high schools. If you are a team player with vision, a collaborative style, a commitment to student success, and have a passion for engaging with students, do not hesitate to apply!

Merced College Mission
At Merced College, students are our focus, and we are known by their success. We transform lives through education and workforce development.

Merced College Vision
Enriching our community through educational experiences and support services:

• Degree/Certificate Programs
• Transfer
• Career Technical Education
• Workforce Training
• Lifelong Learning
• Basic Skills
• Community Engagement

Merced College promotes student success through equitable access, continuous quality improvement, and institutional effectiveness, all with a focus on student achievement.General Description:Under general supervision of the Dean of Student Services, perform specialized student interactions related to all aspects of the enrollment and retention processes. Duties include but are not limited to, performance of office work and correspondence; record keeping; informing students how to use the online educational planning software; problem solving; advising students about campus policies and procedures; conducting workshops. Utilizes expertise in the use of online computer programs and applications. Coordinate enrollment and retention activities with various campus community partners with a high degree of independence.

Examples of Duties
Essential Functions:

• Work with new students through the matriculation process, including: application, placement questionnaire, orientation new student advisement, and enrollment; This may be conducted in one on one appointments, workshop settings, on or off campus
• Work with prospective K-12 students to discuss various enrollment options including Dual and Concurrent Enrollment through established relationships with High, Middle and Adult School personnel
• Initiate and maintain regular and effective communication with various partners within the District's service area
• Coordinate enrollment and retention events/tours including; reservations of facilities, creation and monitoring with invitations and confirmations; setting up and breaking down; preparation of agendas and presentation documents, securing parking permits and ordering food
• Advise students on College related policies and procedures, must be well versed on campus resources that provide that information to our students
• Understand, interpret, and apply college and state regulations, mandates, rules, and operational procedures
• In the course of advisement, provide students with orientation and information on College services; Provide information relevant to applications and deadlines; Assist students in making program changes and corrections
• Assist students in understanding the information provided in enrollment guides and/or Program Mapper including course scheduling and registration
• Advise students on District procedures for course prerequisite challenges, general petitions including excessive units and various other standard academic petitions
• Advise students regarding academic probation/dismissal, matriculation and associate degree/graduation status
• Provide all manner of in-reach and follow-up services necessary to facilitate successful implementation of Guided Pathways pillars
• Create and present workshops topics that will help students reach their educational goals
• Work with various departments to match students with the resources they may qualify for or need across the District; Refer students to additional wrap-around services that support the students' needs
• Improve retention by assisting students throughout their program of study and provide advisement on personal and/or academic issues; Refer students to other resources as needed
• Contribute to the technical creation and implementation of new online software solutions such as student orientation, virtual and in-person workshops and other guided learning activities
• Provide outreach and recruitment for the College
• Provide advice and services to students that directly supports transfer, including IGETC and CSU GE requirements and certification, timely completion and submittal of necessary applications
• Coordinate, train, and provide guidance to staff related to the matriculation process
• Maintain current knowledge of the college academic programs and requirements as well as CSU GE and IGETC requirements
• Apply knowledge of modern office practices and equipment including expert use of computers for record management via District's Management Information System (Colleague), and specialized software such as Program Mapper, Navigate, Assist.org, CalState.edu and UC Pathways and any other related software applications implemented by the District
• Perform data input for all program phases, including information that may be of a privileged or sensitive nature; Perform other computer input tasks relative to the operation of the department including trouble shooting common application errors, unprocessed and duplicate student accounts
• Cross-trains and performs the essential duties of equal or lower level classifications/positions within the department, as necessary
• Perform other related duties as assigned

Knowledge of:
• Applicable laws, codes, regulations, policies, and procedures relating to student advising
• Oral and written communication skills; Application of proper grammar, spelling and punctuation
• Record-keeping techniques
• Interpersonal skills using tact, patience, and courtesy
• Microsoft Office Suite software (Excel, Word, Outlook, and PowerPoint) and other business-related software

Ability to:
• Learn, interpret, and apply legal mandates, policies, regulations, and guidelines and operational procedure
• Perform repetitive work, or continuously perform the same work with accuracy and efficiency
• Establish and maintain a variety of comprehensive and accurate files and records, prepare concise and complete reports as required
• Work independently, assume responsibility, and use professional judgment based on established guidelines and procedures
• Work effectively and demonstrate currency of knowledge with computers and other forms of advanced technology utilized in providing high quality services
• Type with speed and accuracy; make arithmetical calculations in like manner
• Communicate effectively and accurately orally and in writing
• Understand and carry out oral and written directions
• Establish and maintain cooperative working relationships with students, faculty, staff, trainees, and others connected in the performance of duties
• Ability to adapt to changing student and procedural requirements
• Demonstrate excellent customer service skills and ability to multi-task in a high stress, team-oriented environment
• Promote and incorporate culturally affirming DEIA and anti-racist principles to nurture and create a respectful, inclusive, and equitable learning and work environment. In conducting their duties, staff members shall respect and acknowledge the diversity of students and colleagues.

Typical Qualifications
Required:

• Bachelor's degree AND one (1) year of applicable experience OR
• Associate's degree AND four (4) years of applicable experience OR
• The equivalent education and experience

Desired:
• Bachelor's degree
• Experience advising students regarding their academic goals in a community college or other post-secondary educational institution
• Experience working with advanced technology and advance use of computer applications, such as MS Office Suite (Word, Excel, Outlook, PowerPoint, and Access)
• Experience with specialized Online Educational Planning tools, scheduling database, Assist.org, CSU Mentor and UC Pathways
• Previous experience working with an administrative computer information management system, preferably Colleague

PHYSICAL DEMAND AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job functions.

Environment:
• Work is performed at times in an office environment, but often includes working offsite or outdoors in all types of weather
• Incumbents may be required to work extended hours, including evenings and weekends, and in situations that require standing for long periods of time

Physical Ability to:
• Work at a desk, conference table or in meetings of various configurations
• Stand and walk for extended periods of time
• Hear and understand speech at normal levels
• Communicate so others will be able to clearly understand normal conversation
• Read printed matter and computer screens
• Stand or sit for prolonged periods of time
• Bend and twist, stoop, kneel, crawl, push, pull
• Lift, carry, push, and/or pull moderate to heavy amounts of weight
• Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard

Vision:
• See in the normal visual range with or without correction

Hearing:
• Hear in the normal audio range with or without correction

Supplemental Information
How to Apply:

• Submit a complete application by the closing date/time on the Merced College career pages at https://www.governmentjobs.com/careers/mccd/transferjobs
Required Documentation:
• Letter of interest addressing your qualifications for the position (cover letter)
• Resume
• List of three professional references (no reference letters permitted)
• Legible unofficial college transcripts (undergraduate and graduate); transcripts must include the degree major and date the institution granted the degree; official copies are not required unless applicant is hired
If Applicable:
• Foreign transcripts must include a U.S. evaluation and translation completed by an approved organization per the State of California Commission on Teacher Credentialing. https://www.ctc.ca.gov/credentials/transcripts
• Equivalency Review Form (Required for applicants who do not possess the stated minimum educational qualifications and are seeking consideration on the basis of equivalency). https://www.mccd.edu/about-merced-college/divisions/human-resources/equivalency/
Only the required documentation as listed above will be accepted for this recruitment. Any additional documentation will be removed from your application profile.Interview Information:Those applicants deemed highly qualified for the position will be invited to appear for oral interviews before a screening committee. A limited number of candidates will be invited to interviews. Interviews will be scheduled on site.
Employee Benefits:Health benefits for the employee and all their eligible dependents cost employee's only $12 per month and provide access to PPO medical coverage, PPO dental coverage, VSP Vision coverage, and more! Please visit our https://www.mccd.edu/about-merced-college/divisions/human-resources/benefits/ for more details about our incredible employee benefits. In addition, sick leave and retirement benefits are also provided.
Condition of Employment:The selected candidate must be fingerprinted and tested for tuberculosis at his/her own expense prior to the start of employment. In compliance with the Immigration Reform Act of 1986, all new employees are required to verify their identity and the right to work in the United States. Merced College does not sponsor visas. All offers of employment are subject to approval by the Board of Trustees. The applicant must be able to perform the essential functions of the position with or without reasonable accommodations. Individuals with disabilities may request any needed accommodation to participate in the application process. Please submit your request with your application to the Human Resources Office.Merced Community College District is an Equal Opportunity Employer

To apply, visit https://apptrkr.com/4537274

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