https://wd5.myworkdaysite.com/recruiting/socccd/SOCCCD/job/District-Services/Senior-Systems-and-Quality-Assurance-Analyst_REQ11431

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South Orange County Community College District

Mission Viejo, CA

Senior Systems and Quality Assurance Analyst

Job Category:  CSEA

Job Opening Date:  July 31, 2023

Location:  District Services

Work Location: Mission Viejo, CA

Department: Enterprise Resource Planning

Pay Grade, for more information click on this link:  https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules

Pay Rate Type: Monthly

Work Days: Monday - Friday

Work Hours: 8:00am - 5:00pm  (Schedule and shift are subject to change in accordance with department needs)

Hours Per Week: 40

Percentage of Employment: 100%

Months of Employment: 12

Salary: Starting Salary $10,010 per month

Required Documents: Resume and Cover Letter

Job Description:  C.S.E.A Classified Bargaining Unit Salary Schedule Range 150 

Initial Screening Date: August 15, 2023. 

Required Documents: Resume & Cover Letter 

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general supervision from the appropriate level manager or administrator, the Senior Systems and Quality Assurance Analyst plays a key role in ensuring that Information Technology (IT) products and services are delivered in a manner that meets expectations and achieves the highest level of user satisfaction and value possible. The Senior Systems and Quality Assurance Analyst provides detailed expertise for complex technology solutions. The Senior Systems and Quality Assurance Analyst is expected to take a leadership role in the district’s quality assurance program which includes analyzing and troubleshooting complex issues related to data and systems configuration and integration. The incumbent is required to keep up-to-date on new technologies and industry trends and incorporate these when appropriate and provide updates to others, as necessary.

DISTINGUISHING CHARACTERISTICS

Performs complex analysis work related to system architecture and technical software applications.

Acts in a lead capacity in the management of quality assurance standards for district-wide system applications and processes, including analyzing data quality and identifying strategies and/or solutions for improving internal processes and configurations.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

•   Performs analysis on technical software applications used by the District.

•   Assists in the development and enforcement of enterprise information architecture.

•   Participates in the creation of department software development standards which includes lifecycle management tools, development tools, design patterns, programming standards, and testing standards and tools.

•   Oversees, plans, and administers quality control programs to ensure the accuracy and timeliness of data.

•   Leads in the design and execution of quality assurance strategies and methods to deliver experiences that meet and exceed end user's expectations.

•   Performs software quality assurance, using appropriate testing tools and test cases to ensure that programming work is bug free, adheres to standards, and meets user requirements.

•   Implements best practices for scalability, supportability, ease of maintenance, and system performance.

•   Evaluates trends and resolves problems regarding the methods of quality control operations or procedures.

•   Analyzes, interprets, and reports data to management and participates in corrective action planning.

•   Works with staff to identify and modify quality control procedures to meet the changing information needs of the program and staff.

•   Provides technical guidance and assistance during the review process.

•   Adheres to project milestones and timelines and provides information to appropriate staff when participating in projects.

•   Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

•   Performs related duties as assigned.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

•   Pertinent federal, state, and local laws, codes, rules, regulations, policies, and procedures related to area of assignment.

•   Enterprise architecture concepts.

•   Systems analysis tools and techniques.

•   Software development lifecycle management, frameworks, and tools.

•   Contemporary quality management principles and practices and the ability to apply them to a wide variety of projects in a fast-paced environment.

•   Software development lifecycle and methodologies, such as Agile and Waterfall functionality, compatibility, usability, and exploratory software application testing practices.

•   Data analysis techniques and procedures, such as trending and pattern analysis.

•   SQL and/or other programming languages.

•   System design architecture and data storage methods.

•   End-to-end testing methodologies including all phases of software quality assurance testing procedures and impacts of all phases.

•   Project management tools and techniques, including managing project schedules and effective change management and control.

•   Configuration and version control of information system components.

•   Current office practices, procedures, methods, and computer equipment, software, devices, peripherals, and applications related to the work.

•   Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping.

•   Work organization principles and practices.

•   Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary.

•   Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

•   Techniques for providing a high level of customer service.

•   Interpersonal skills using tact, patience, and courtesy.

•   Techniques to facilitate effective interaction with people on an individual or group basis.

•   Confidentiality requirements when dealing with sensitive information.

•   Occupational hazards and standard safety policies and procedures.

•   District and College organization, operations, policies, and objectives.

•   Principles and practices of providing training and guidance to lower-level staff and student workers.

Ability to:

•   Perform complex systems analysis.

•   Research and recommend software development lifecycle tools.

•   Create and execute testing procedures to ensure that software and/or configurations meet quality assurance standards.

•   Create and modify complex SQL statements and safely execute applicable stored logic.

•   Perform quantitative and qualitative data analysis to gauge effectiveness and efficiency of processes, user satisfaction and product/service quality.

•   Monitor and identify defects within production processes and track progress when applicable.

•   Examine system modifications to prepare for implementation and/or deployment, and that quality assurance standards have been achieved.

•   Troubleshoot, triage, and provide detailed information for expediting issue resolution.

•   Examine new and existing features on pre-release configurations and/or software to find problems before they impact end users.

•   Work with functional and technical teams to develop test plans based on user requirements.

•   Draft and execute quality assurance policies and procedures.

•   Pay accurate attention to detail with excellent analytical and problem-solving skills with proven end-to-end software application testing and analysis.

•   Analyze data quality and functional processes for compliance and program policies.

•   Examine current procedures and prepare data sets to test logic, error handling, and system/configuration workflows.

•   Evaluate trends and patterns to resolve problems and/or interruptions in services and help identify solutions for quality improvements.

•   Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws,

regulations, and ordinances; work within the policies, functions, and requirements of the area of assignment.

•   Communicate clearly and concisely, both orally and in writing in English; use correct English grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively.

•   Develop, maintain, and foster effective working relationships involving interactions and communications personally, electronically, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis.

•   Interact extensively with, and respond to, requests and inquiries from others; effectively present information in person or on the telephone to others; provide excellent customer service.

•   Operate office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials; generate and analyze reports from systems and databases; perform complex statistical and administrative research and report preparation.

•   Effectively utilize computer applications, software, database systems, and equipment relevant to the area of assignment; adapt to changing technologies and learn functionality of new equipment and systems.

•   Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

•   Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively.

•   Analyze complex situations accurately and adopt an effective course of action; exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially.

•   Provide training and work direction to assigned lower-level staff and student workers.

•   Report to work on a regular and consistent basis, as scheduled, to assigned job.

•   Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.

•   Attend and participate in trainings, meetings, workshops, and conferences; learn new state and federal laws, rules, and regulations pertaining to area of assignment; participate in the development of new/revised procedures to accommodate changes; attend and participate in diversity, equity, and inclusion trainings and events; maintain compliance with online coursework and other mandatory trainings and certifications as directed by supervisor.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to a Bachelor's degree from an accredited college or university with major course work in business administration, computer science, management information systems, application programming or closely related field. A Master’s degree in business administration, computer science, management information systems, application programming or a closely related field is preferred.

Experience:

Five years of experience in performing complex systems analysis and quality assurance, preferably within higher education.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort.

Physical:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

SPECIAL COVID-19 NOTICE:

Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD.

The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information.

NOTICE TO ALL CANDIDATES FOR EMPLOYMENT:

The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications.

PLEASE NOTE:

A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status.

Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS

DISABILITY ACCOMODATIONS:

If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu.

ATTENDANCE REQUIREMENT:

Report to work on a regular and consistent basis, as scheduled, to assigned job.

CAMPUS CRIME AND SAFETY AWARENESS:

Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request.

DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds.

Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District’s mission and goals for EEO, Diversity, Equity, and Inclusion.

SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER

Important: You must complete your application for a posting by 11:59 p.m., Pacific Standard Time, by the deadline, along with any required documents, in order to be considered for the position.

Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.