Student Services MIS Analyst

North Orange County Community College District

Position Number: 2015650P

Location: Cypress College

Department: CC Student Success & Equity

Percentage of Employment: 100%

Months of Employment: 12 Months Per Year

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.)

Job Description:

Acts as technical lead and serves as liaison between functional staff in Student Services and Information Services technical staff in the development, implementation and enhancement of designated enterprise systems modules; leads and facilitates the analysis of business processes, practices and work/data flows for improvements and to ensure effective operations using enterprise system processes.

In collaboration with other business and technical staff, analyzes essential functional requirements and develops fit/gap analyses; translates user expectations into technical specifications for enhancement and customization projects; defines scope and deliverables; develops priorities and time estimates; works with functional users to evaluate and reengineer work processes to integrate with and complement system functionalities.

Develops unit and system test plans; works with functional users to develop test cases and testing approaches; coordinates and evaluates the results of testing processes; reports systems problems and errors to applications developers for correction.

Tracks and coordinates review of new releases, upgrades and patches; reviews documentation to identify affected modules and processes; identifies impacts of changes and assesses integration issues; verifies compliance of new systems processes with all regulatory requirements; works with technical staff to conduct performance and compliance testing and identify fixes or corrections required; works with technical Information Services staff to develop solutions for complex and ambiguous situations.

Trains users on systems processes specific to Student Services; writes and oversees the preparation of user documentation, written procedures, training guides, manuals and materials for users and support staff; meets with users to provide information on systems changes and addresses questions or issues; instructs users on set up and execution of specific processes.

Coordinates the collection, validation, and submission of data for MIS reporting purposes; maintains data quality documentation; defines and maintains data standards, data definitions, and data entry forms, checklists, manuals and guidelines.

Analyzes, designs and writes specialized queries and custom reports to generate required data and reports on a periodic basis using advanced reporting tools.

Serves as primary liaison between student services departments and programs and the campus institutional research office and district related committees; participates in research projects amongst these groups concerning student services programs.

Trains and provides work direction and guidance to others as directed.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Performs related duties as assigned.

Primary Purpose:

This position is responsible for developing, maintaining, testing and validating the data collection processes for Student Services departments and programs. Performs difficult to complex business and systems analyses of current business practices, processes and work flows in Student Services and recommends modifications or new processes to facilitate integration with designated enterprise system module processes; develops testing and implementation plans for new systems, systems enhancements and upgrades; reviews projects following implementation to ensure compliance with specifications.

POSITION IS GRANT FUNDED.

Working Relationships:

The Student Services MIS Analyst maintains frequent contact with the system office of the California Community Colleges, federal agencies, various campus and District departments and personnel, as well as Information Services management and staff, contract programmers, and vendors.

Knowledge, Skills, and Abilities:

Knowledge of principles, practices and methods of business process and systems analysis, including business modeling using data and process flow diagrams

Knowledge of system design theory, concepts and principles including data management and administration and development concepts

Knowledge of methodologies for developing program and user documentation and user training materials

Knowledge of methods and practices for conducting unit and system testing

Knowledge of database design concepts and data management software

Knowledge of systems integration design concepts

Knowledge of project management tools and techniques, including managing project schedules and effective change management and control

Knowledge of District organization, operations, policies and objectives

Knowledge of applicable sections of State Education Code and other applicable laws
Knowledge of correct English usage, grammar, spelling, punctuation, and vocabulary
Knowledge of record keeping procedures
Ability to learn quickly, understand and apply user business processes and requirements needed to consult effectively with managers and users
Ability to perform business process analyses and reach sound, logical conclusions regarding essential user needs and requirements
Ability to facilitate and lead user meetings, negotiate understanding and build consensus agreements
Ability to work effectively and collaboratively in a team environment, either as a team member or team leader
Ability to read, interpret, explain and apply complex technical information on systems processes and interdependencies for technical and non-technical audiences
Ability to make effective use of query tools to design complex reports using reporting tools such as SQL, Argos and Microsoft Access
Ability to prepare clear, concise and comprehensive specifications, reports, studies, documentation and other written materials
Ability to interpret, apply and explain laws, regulations, policies and procedures
Ability to analyze situations accurately and adopt an effective course of action
Ability to plan, organize and prioritize work
Ability to meet schedules and time lines
Ability to work independently with little direction
Ability to understand and follow oral and written directions
Ability to communicate efficiently both orally and in writing
Ability to establish and maintain effective working relationships with others

Special Requirements:

This position requires a valid driver’s license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver’s License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver’s License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.
The award of all degrees must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript with degree posted (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Minimum Qualifications:

Bachelor’s degree from a regionally accredited college/university in business administration, management information systems, or related field and three (3) years of experience in conducting business process analyses, performing technical user support and testing, data reporting and related functions for administrative, business or academic systems;

OR

Master’s degree from a regionally accredited college/university in business administration, management information systems, or related field and one (1) year of experience in conducting business process analyses, performing technical user support and testing, data reporting and related functions for administrative, business or academic systems.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications:

Experience as a liaison providing technical assistance to users who possess varying degrees of technical expertise.

Experience with data collection methodologies and requirements within California Community College Student Services offices.

Experience working with Federal, State of California, and local regulations pertaining to data collection and reporting, including MIS data collection.

Knowledge and experience working with Banner, SARS, DegreeWorks, or other related Enterprise Resource Planning systems.

Experience assisting and promoting the growth and success of a diverse population of students and employees through the development of interculturally competent and equity minded practices or initiatives.

Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Working Conditions:

College or District indoor office environment; subject to constant interruptions and frequent interaction with administrators, management, faculty, and staff; sitting for long periods of time (up to 2-3 hours); repetitive use of upper extremities including hand coordination activities; occasional travel to other locations to attend meetings or conduct work; hearing and speaking to exchange information in person one-on-one, in a group setting or on the telephone; seeing to read a variety of printed materials and information on a computer screen for extended periods of time.

Salary Range: $7,848 - $9,488 Per Month

Number of Vacancies: 1

Posting Number: 2015650P

Open Date: 07/13/2023

Close Date: 8/7/2023

Special Instructions Summary: Special COVID 19 Notice: Interviews may be held in person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with NOCCCD, even during remote work. Thank you for your continued interest in working at North Orange County Community College District.
The North Orange County Community College District is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. The Board of Trustees adopted a position of strongly recommending, rather than mandating, COVID-19 vaccines and strongly recommending boosters for all employees and students, effective January 1, 2023. More information can be found on our District website by visiting https://www.nocccd.edu/covid19 .
Work Schedule: District employees are currently working a hybrid schedule of remote work and in-person each week until further notice. Number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

This position is grant funded and exists based on the availability of funds. Employment is contingent upon the continuous availability of funds.

This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The applicant selected for the position will be required to provide identification and employment eligibility as outlined in the Immigration Reform and Control Act. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.
To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications – Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications – Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website at https://www.nocccd.edu/minimum-qualifications for information regarding evaluation of foreign degrees.

To apply, visit: https://apptrkr.com/4449315

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