Financial Aid Assistant - 2 Positions
R-01825
San Diego County - Grossmont College
Transforming lives through learning isn't just the vision of the Grossmont-Cuyamaca Community College District. It happens every day with our 30,000 students who take the first step in their higher education, become trained for a new career, or learn knowledge that transforms their world perspective.
The Grossmont-Cuyamaca Community College District honors a diverse academic community and fosters equity mindedness across our institutions. As such, the District is committed to eliminating achievement gaps among different student groups by promoting a culture of appreciation for diversity, equity, inclusivity, and social justice, and continuously examining our processes and practices through an equity lens.
The District provides an excellent health and welfare benefits package to its employees. We take care of our employees and have continued to offer medical, dental and vision coverage to eligible employees and their dependents at no charge for any of the plans we offer.
Become a part of this dedicated team in beautiful San Diego County!
Please read the entire job posting before your application is submitted. Important instructions to applicants are at the bottom of the page. Be attentive when applying as many of our positions require multiple attachments.
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Job SummaryApplication Deadline: Monday, July 17, 2022 at 11:59 p.m.
NOTE: Application materials that are submitted on the last day of application and are timed out will not be accepted.
Department: Financial Aid
Months worked out of the Year: 12 months
FTE: 1.0
Work hours: Monday - Friday, 10:00 a.m. - 7:00 p.m., hours may vary
Shift Differential: None
Starting Salary Range:Range: CL - 25: $3,347 (Step A) or $3,540 (Step B)Based on experience
Anticipated Start Date: September 2023
Job Description
SUMMARY:
Under the direction of an assigned supervisor, perform specialized clerical duties and provide technical assistance in support of financial aid programs and services.
ESSENTIAL FUNCTIONS:
• Provide technical assistance and information to students regarding financial aid programs and services; instruct students in correct procedures for completion of forms and applications; explain applications, requirements and restrictions; review completed forms for accuracy and completeness.
• Evaluate and compare financial aid application with verification documents submitted by the student; determine if documentation is accurate and substantial for file processing; perform initial review of files and clear income, dependency and citizenship discrepancies prior to advisor review. Request supporting documentation required to determine financial need.
• Provide assistance and information to students regarding financial aid programs and services; instruct students in correct procedures for completion of forms and applications; explain applications, requirements and restrictions; review completed forms for accuracy and completeness.
• Operate and troubleshoot scanner hardware and software. Scan and link financial aid documents to student's identification number for future file review.
• Process financial aid applications and forms; type and mail student loan applications, review records for changes in status; request transcripts, records and other information as needed to assure complete and accurate documentation.
• Operate a personal computer to obtain, verify or update financial aid information and records; input a variety of information and data to maintain records and files; generate letters and reports.
• Develop and maintain the financial aid application database; code and enter data from forms and records; operate back-up systems and generate reports.
• Answer telephones and provide information and assistance; explain departmental policies, procedures and functions according to established guidelines; respond to requests for information from district officials, faculty, students and other institutions.
• Read, interpret, apply and explain a variety of rules, regulations, policies and procedures related to student financial aid programs; evaluate dependency and citizenship status and request appropriate documentation.
• Type and mail student loan applications; dispense loan checks as required.
• Establish and maintain a variety of files and records; maintain confidentiality of information and records.
• Perform a variety of clerical duties in support of assigned functions; receive, sort and route mail; order and maintain supplies and materials; mail applications, forms and letters.
SECONDARY FUNCTIONS:
• Coordinate communication and activities with other district departments and personnel, educational institutions, governmental and private agencies, and the public. Conduct presentations to educate students and parents on financial aid eligibility; participate in college fairs.
• Assist in determining student need and eligibility as assigned.
• Train and provide work direction to hourly and student workers as assigned.
• Maintain departmental area(s) in a safe, clean and orderly condition; assure compliance with established safety procedures and regulations.
• Maintain currency of qualifications for area of assignment.
• Perform related duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
• Modern office practices, procedures and equipment, including telephone techniques and etiquette.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
ABILITY TO:
• Perform specialized clerical and technical duties in a financial aid office.
• Learn to interpret and explain laws, rules, regulations and policies regarding financial aid programs.
• Work effectively with students with special needs.
• Operate a personal computer, including various software packages, used in assigned area to enter and retrieve data in an efficient and effective manner consistent with requirements of the position. Operate other standard office equipment (e.g., calculator, copier, etc.)
• Prepare and maintain financial and statistical records and reports; make mathematical calculations.
• Communicate effectively both orally and in writing.
• Work independently with little direction; plan and organize work to meet schedules and time lines.
• Understand and follow oral and written directions.
• Establish and maintain cooperative and effective working relationships with others.
• Analyze situations accurately and adopt an effective course of action.
• Evaluate complex data and apply pertinent rules and regulations.
• Train and provide work direction to others.
EDUCATION: Graduation from high school or equivalent.
EXPERIENCE: Increasingly responsible clerical experience, preferably including experience involving financial aid activities, procedures, public contact and clerical duties. Personal computer experience in entering and retrieving data in an efficient and effective manner.
WORKING CONDITIONS: College financial aid office environment.
Additional Information
SPECIAL INSTRUCTIONS TO APPLICANTS:
Applicants may find it helpful to refer back to the job posting, specifically the special instructions, while applying. Consider saving the job description or opening a new browser window.
*ATTENTION* Application materials with pictures or personal information will render your application incomplete. Please do not include any materials that were not asked for.
Having the following materials prepared and ready to attach BEFORE beginning the application may make the application experience more seamless.
REQUIRED APPLICATION DOCUMENTS:
1) Complete and Current Resume
2) A 1 - 2 page cover letter that addresses how you meet the requirements of the position and please also address the following two (2) questions:
• Describe your understanding of diversity, equity and inclusion (DEI). How do you see yourself demonstrating DEI within your role?
• What do you feel are important customer service skills when working with students/parents and how have you used these skills in the workplace?
*ATTENTION* Please upload .doc, .docx, or PDF files only. If you are working on Google Docs or Mac files, please be sure to save under .doc or PDF for your files to upload correctly.
Under Federal Law, employers are required to verify that all new employees are eligible for employment in the United States. Prior to appointment to a position, you must present acceptable proof of your identity and authorization to work in the United States.
GCCCD is an Equal Employment Opportunity and Title IX employer.
Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application process or interviewing should notify the Human Resources Department by emailing mailto:D-HR-Jobs@gcccd.edu.
Offers of employment are contingent upon successful fingerprint clearance. A processing fee plus Live Scan fee will be required.
To apply, visit https://apptrkr.com/4324228.
The Grossmont-Cuyamaca Community College District, a two-college district in eastern San Diego County, has been providing a high-quality education to the region since Grossmont College opened its doors in 1961 and Cuyamaca College began operating in 1978. The district is tied closely to the suburban and rural communities that it serves, providing a $1 billion economic impact to the region through its payroll, purchasing, and spending by students and alumni.
The district has a strong commitment to diversity and equity with a student population representing a broad variety of backgrounds, ethnicities, socioeconomic levels, cultures and abilities. The district strives to provide an educational environment that fosters cultural awareness, mutual understanding, and respect that ultimately also benefits the global community.
The colleges offer more than 150 degrees and certificates in a wide range of programs. Both colleges have signature programs that have become well-renowned. Grossmont College is recognized for its top-notch Administration of Justice, Culinary Arts, Nursing and Allied Health and Theatre Arts programs, while Cuyamaca is known for its Automotive Technology, Ornamental Horticulture, Environmental Health and Safety and Water/Wastewater Technology programs.
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