Technology Services Analyst

MiraCosta College

For full details and to apply, go to https://apptrkr.com/4228787

Type of Assignment: Full Time

Assignment Category: Regular Position

Position Details:

One regular, non-exempt, full-time position, 40 hours per week, 12 months per year on the Oceanside campus. The work schedule for this position will be Monday through Friday, 8:00 am - 4:30 pm. The person selected for this positions will be subject to assignment to any district facility during any hours of operation.

This is an “extended-day” position, subject to possible fluctuations in daily working hours, and may be exempt from compensation for overtime in excess of eight (8) hours in one day. Hours worked in excess of forty (40) hours in a week period shall be compensated on an overtime basis.

IMPORTANT: MiraCosta College requires that all employees be fully vaccinated against COVID-19 in order to promote a safe and healthful workplace for employees and to promote the health and safety of our campus community. Unvaccinated employees are at greater risk of contracting COVID-19 and developing severe disease. This causes greater risk to their personal health and unnecessary disruption to the college community that depends on college programs and services. As of August 23, 2021, all employees must submit proof of vaccination or request and receive approval for a medical or religious exemption prior to their start date. For more information, please visit https://www.miracosta.edu/covid/covid-vaccination-requirements.html.

Salary Range: 29

Compensation: Annual Compensation: $84,341 or $88,982 (step 1 or 2)
Total Annual Compensation: $131,949 or $137,828 (step 1 or 2)

Annual compensation is based on salary range 29, step 1 or 2 on the 2023-2024 classified salary schedule. Initial step placement will be determined based on directly related experience, with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.

Total annual compensation includes annual salary, the district’s average annual health and welfare benefit cost, and the district’s retirement contributions (CalPERS).

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:

MiraCosta College offers an array of benefits to eligible employees.

• The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
• $100,000 life insurance policy
• Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA)
• Vacation, sick leave, and up to 18 paid holidays
• State pension system retirement benefits (CalPERS)
• Free and confidential employee assistance program
• Wellness Program
• Participation in the District’s Early Retirement Program
• Professional Development Opportunities
• Tuition fee reimbursement
• https://www.miracosta.edu/academics/degree-and-certificate-programs/social-and-behavioral-sciences/child-development/child-development-center/index.html

Position Term in Months: 12

Application Procedure:

In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the “Screening and Interview Committee” specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

4. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to https://www.ctc.ca.gov/credentials/leaflets/foreign-transcript-evaluation-(cl-635). Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) proof of being fully vaccinated* for COVID-19 or requesting and receiving approval for a medical or religious exemption; 2) successful completion of a pre-placement physical exam at district expense; 3) submission of a current tuberculosis test clearance; 4) proof of eligibility to work in the United States; 5) fingerprint clearance; and 6) approval by the Board of Trustees.

*Individuals are considered fully vaccinated against COVID-19 two weeks or more after they have received the second dose in a 2-dose series (e.g. Pfizer-BioNTech or Moderna), or two weeks or more after they have received a single-dose vaccine (e.g., Johnson and Johnson [J&J/Janssen]).

Retired STRS members are not eligible for this position.

Basic Function:

Under direct supervision, work independently to provide comprehensive end-user support serving faculty, staff and students by determining appropriate workstation solutions involving hardware, software and peripherals; quote, install, configure, customize and test multi-platform hardware and various software applications for faculty, staff and computer lab; provide training to faculty, staff and students; maintain, update and troubleshoot client/server-based applications; utilize server-based software to apply and monitor settings, programs, and operating system updates; and perform related duties as assigned.

Distinguishing Characteristics:

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Accept delivery, inspect, install and configure multi-platform network client and non-client devices and peripheral equipment including computers, printers, scanners, laptops and tablets; install, set up, relocate, configure, customize, troubleshoot, repair, maintain, recycle and support PC and Mac hardware, software and peripherals in computer labs and offices; install hardware and software.

2. Maintain imaging tools, update scripts, and software install packages.

3. Create and deploy images for computer labs and develop scripts to automate processes; install and set up computer labs during replacement cycles; build custom images for lab areas; install, test and configure applications and new software functionalities to applicable servers and platforms; configure virtual machines.

4. Test and evaluate software and hardware being considered for adoption by the district for instructional or administrative applications.

5. Monitor, manage, prioritize, respond to and resolve technical support requests for hardware/ software ­issues via helpdesk tickets, in person, by phone call/message or email; provide users with instruction on areas of network login/logout, passwords, e-mail, drive mappings, desktop icon management administration and instructional applica­tions.

6. Perform onsite repairs of desktop computers and peripherals; contact computer manufac­turer technical support for in-depth triage of computer issues or for shipment of hardware components and/or replacements; coordinate with media services for audio/visual-related computer issues.

7. Plan, schedule, test and deploy “packaged” updates for faculty/staff; verify success of installa­tion and correct any incomplete/error installations; reformat computer hard drives, break down systems, inventory systems and stage for warehouse surplus; complete custom tasks on systems post deployment and verify that systems are online with enterprise support tools.

8. Install and configure terminal emulation applications; troubleshoot and resolve issues with connections.

9. Write, maintain and provide detailed technical documentation of all areas of hardware and software-related problems.

10. Assist in the development and enforcement of policies, procedures, configuration standards and problem resolutions as appropriate for the district.

Other Duties:

1. Research, test and demonstrate various hardware platforms, software and software up­dates; provide recommendations to AIS managers and colleagues as well as department faculty and staff.

2. Coordinate maintenance of printing kiosks and resolve issues connected to printing kiosks as required.

3. Manage content and access rights for the San Elijo data server.

4. May assist with system administration including installing, configuring and troubleshooting operating systems, user accounts and applications.

5. May assist with network account maintenance and activation of data jacks.

6. Create, manage and implement various asset management-related databases for the purpose of managing warranty parts and replacements, online trouble reporting and discipline-specific applications; generate and process database reports as requested by staff and faculty.

7. Stay abreast of rapidly changing technologies.

8. Perform related duties as assigned.

Knowledge Of:

1. Extensive knowledge of multi-platform hardware, software and peripherals.

2. Standard principles and practices of computer platform and network operating systems and their characteristics.

3. Methods, techniques and tools for the installation and configuration of hardware, operating systems, software and peripherals.

4. Methods, practices and techniques for troubleshooting, determining the causes of, and repairing systems, computer hardware problems, device errors and failures.

5. Standard help desk functions, policies and procedures.

6. Research techniques, methods and procedures applicable to the work.

7. District processes and tools used to build and deploy computer system images.

8. Documentation procedures.

9. Methods of data backup and restoration.

10. Basic principles of training.

11. Interpersonal skills using tact, patience and courtesy.

12. Effective customer service practices and etiquette.

13. Safety policies and safe work practices applicable to the work.

14. Written and oral communication skills including correct English usage, grammar, spelling, punctuation and vocabulary.

15. Knowledge of Internet networking.

Ability To:

1. Install, configure image and deploy PCs, peripheral equipment, devices and other tech­nology tools

2. Obtain accurate and complete information from users to identify their needs and problems and develop responses and solutions.
3. Understand, interpret, explain and apply detailed technical information.

4. Establish priorities and balance responsibilities for multiple activities to ensure timely, high-quality results.

5. Make sound, independent judgments within established guidelines.

6. Monitor and control inventory.

7. Lift and carry computer equipment and supplies for short distances.

8. Communicate effectively, both orally and in writing.

9. Understand and follow written and oral instructions.

10. Operate a computer and standard business software.

11. Maintain current technical expertise through appropriate course seminars, training sessions, certifications and publications.

12. Create documentation for complex tasks.

13. Work on projects and critical repairs with deadlines and under pressure.

14. Work on and resolve escalated tickets, requiring root cause analysis and problem solving skills.

15. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.

16. Establish and maintain effective working relationships with all those encountered in the course of work.

Education & Experience:

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from an accredited four-year college or university with a bachelor’s degree in computer science or information systems, or an associate degree and journey-level experience working with computer hardware and software in a technical capacity; or an equivalent combina­tion of training and experience.

NOTE: For work experience, one “year” is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

Desirable Qualifications:

1. The incumbent is assigned duties and projects that require significant technical expertise in providing advanced technical support for complex higher education technological systems.

2. Previous experience supporting cloud based systems

3. Proven experience in demonstrating initiative identifying solutions for challenging technical situations.

Licenses & Other Requirements:

A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.

Physical Effort:

The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending and stooping; occasional to frequent lifting and carrying of objects weighing 50 pounds or less including computing equip­ment and cables; ability to work around high-voltage electrical panels, in attics and/or other confining, awkwardly configured, semi-dark spaces; ability to work at a computer, including repetitive use of a computer keyboard, mouse or other control devices; ability to operate electric cart and ability to travel to a variety of locations on and off campus as needed to conduct district business. Ability to operate a forklift and pallet jack. Coordinate with others in moving equipment (e.g., printers) in excess of 50 pounds.

Emotional Effort:

Ability to develop and maintain effective working relationships involving interactions and com­munications in person, by phone and in writing with a variety of individuals and/or groups of individuals from diverse backgrounds on a regular, ongoing basis; ability to concentrate on detailed tasks for extended periods of time and/or intermittently while attending to other responsibilities; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:

Primarily indoor office and/or computer room environment with travel to and from assigned work areas; subject to frequent interruptions by individuals in person or by telephone; intermittent exposure to individuals acting in a disagree­able fashion; frequent to constant exposure to computer classroom operations sounds; may work at any district location or authorized facility during day and/or evening hours including weekends and/or holidays on an as-needed basis. Occa­sional local travel may be requested.

Posting Number: S22/23061P

Human Resources Contact Information: jobs@miracosta.edu or 760.795.6854

Job Close Date:

Open Until Filled: Yes

First Screening Date: Applications received by the first screening date, June 20, 2023, will be given first consideration. Applications will continue to be accepted until the position is filled.

Diversity, Equity & Inclusion

MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community.MiraCosta College’s Mission, Vision, Commitment, and Institutional Values & Goals – https://pa-hrsuite-production.s3.amazonaws.com/3050/docs/105281.pdf

About MiraCosta College

MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/_docs/3400BP-Diversity-Equity-Inclusion.pdf

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