DEFINITION:

Under the supervision of the Network Coordinator, the Network Technician provides technical support, analyzes problems, and performs maintenance of district end user equipment, servers, peripheral equipment, and local and wide-area network systems; installs system hardware and software programs and other related duties; provides expertise for difficult troubleshooting situations. 

EXAMPLES OF DUTIES:

• Use diagnostic equipment/programs including network analyzers, antenna system analyzers, and cable testers to troubleshoot operational, hardware, software and network problems and effect/coordinate resolution.
• Maintain network equipment including the configuration of content filters.
• Manage Active Directory and Google Apps for Education domain objects including user accounts and devices.
• Manage VoIP phone, voicemail, and related communication systems.
• Support camera surveillance systems and related equipment.
• Support school paging systems and related equipment.
• Installs, repairs, and maintains classroom audio and visual equipment including projectors, televisions, and speakers.
• Installs, repairs, and maintains District technology including desktops, laptops, Chromebooks, network hardware, cabling, servers, disk drives, and other internal PC components, and peripherals.
• Troubleshoots and coordinates resolution of operational, hardware, software, and network problems.
• Installs, tests, and troubleshoots network hardware and various network cable standards including copper and fiber optic cables.
• Troubleshoot computer data communication to the network and equipment.
• Provide personal consultation and training to users of district technology.
• Resolves users’ problems involving software and cloud-based applications.
• Assists with maintaining hardware and software inventory.
• Installs new/updates of District licensed software
• Under the guidance of the Technology Support Managers, prioritizes, initiates and completes assigned work within the Technology Support ticket system.
• Submits warranty claims to manufacturers and vendors
• Performs other duties assigned directly related to the position that are of incidental nature. 

MINIMUM REQUIREMENTS:

Knowledge Of:

• Basic electrical and electronic theory
• Various types of electronic test equipment, materials and tools used in repair work
• Personal computer operating systems from Microsoft Windows, macOS, IOS, Android, and Chrome OS
• Microsoft Office applications
• Google Workspace
• Common personal computer business and utility software
• Active Directory related software tools
• Enterprise Imaging and Antivirus software
• Wireless networking protocols 

Ability to:

• Explain and instruct computer users regarding basic computer functions and operations.
• Perform necessary servicing and repair of computers and related computer hardware
• Setup and troubleshoot audio systems and equipment.
• Operate electronic measuring and testing equipment
• Install and operate various computer hardware and software applications.
• Read and interpret electronic schematic diagrams, factory repair manuals and other technical literature
• Understand and carry out oral and written instructions
• Prepare and present complete and accurate written and verbal reports.
• Work and communicate effectively with technical and non-technical staff.
• Establish and maintain cooperative and effective working relationships with others
• Initiate and exercise good judgment.
• Work with minimum supervision
• Maintain confidentiality.
• Prioritize and schedule work.
• Understand and carry out oral and written directions.
• Practice proper methods and safety procedures for operating light power tools.
• Maintain regular attendance.

 Education & Experience:

• Two-year degree in a computer related discipline or recent equivalent experience in the field of computer and network service.
• Three years of experience maintaining and installing networked computer systems in a Microsoft environment with emphasis on PC’s and compatibles.
• Three years of experience in a technical support capacity with significant direct interaction with users.

 Equipment and License:

• Must possess a valid California driver’s license and reliable vehicle
• Evidence of appropriate insurance based on DMV regulations.
• Drive a personal vehicle to conduct work as required by the position.
• Criminal justice fingerprint clearance 

Physical Effort / Work Environment:

• Exert 20 to 60 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Ability to sit, walk, stand, climb ladders, and crawl under buildings and through attics.
• Good near and far vision and depth perception.
• Ability to provide oral information.
• The manual dexterity to operate business related equipment.
• Ability to handle and work with various materials and objects that are important aspects of this job. 

Salary:

Board Approved: May 8, 2024 (Revision)

Classified Salary – Range 44 (Board Approved 5/24/2017 upgrade only)

Board Approved:        March 24, 1999