IT Support Technician at Hartnell Community College
About the Employer
Hartnell College is one of the oldest institutions of higher education in California. Founded in 1920 as Salinas Junior College, the school was renamed Hartnell College in 1948, and the Hartnell Community College District was established the following year. The College is preparing to join with its students, employees, alums and the greater community to celebrate its Centennial, beginning in Fall 2019. Hartnell moved into a new building on its current 54-acre site, at 411 Central Ave. in Salinas in 1936. The Main Campus is located in Monterey County, just a 25-minute drive from the scenic Monterey Peninsula and the Monterey Regional Airport. Its Alisal Campus in east Salinas, opened in 2014, houses its Agricultural Business and Technology Institute, its Sustainable Design and Construction Center, a diesel program, an automotive technology program and its computer science program. Hartnell also holds classes at its education center in King City, opened in 2002, and at numerous off-campus locations in north and south Monterey County. Thanks to a $167 million local bond measure – known as Measure T – approved by district voters in 2016, it is preparing to expand that facility and open new centers in Soledad and Castroville, as well as a new state-of-the-art building for its nursing and allied health programs on the Main Campus. Along with renovation of two classroom buildings and new landscaping, also on the Main Campus, those projects are scheduled for completion by 2021. The College serves the Salinas Valley, a fertile agricultural region some 10 miles wide and 100 miles long, as well as part of southern San Benito County. It draws most of its annual enrollment of 17,000 students from Salinas and the communities of Bradley, Castroville, Chualar, Gonzales, Greenfield, Jolon, King City, Lockwood, Moss Landing, San Ardo, San Lucas and Soledad. Students also come from Monterey Peninsula communities and elsewhere in California’s Central Coast, as well as from other states and countries. All are drawn Hartnell's academic excellence and focus on the success of students in its four-year transfer, nursing and technical programs, as well as a proud tradition in intercollegiate athletics, with 12 men’s and women’s teams.
Job Description / Essential Elements:
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IT Support Technician
Location:Main Campus
Job Code:448
# of Openings:1
Application Review Deadline April 14, 2023
DESCRIPTION:
Under the direction of the VP of Information and Technology Resources or other administrator, performskilled and technical duties related to the installation, maintenance and repair of computer endpointsincluding district-owned desktop and laptop computers, various mobile computing devices, peripheralequipment, audio-visual equipment; assist faculty and staff in the proper use and maintenance of district-owned equipment.
REPRESENTATIVE DUTIES:
Install, maintain and perform routine to complex troubleshooting and repair on IT equipment suchas desktop and laptop computers, mobile computing devices, peripherals, audio-visual equipmentand other related equipment.
Install, maintain and support hardware and faculty, staff, and lab computers across the district;deploy and manage of software and licenses using a variety of software imaging andmanagement tools.
Support cloud computing (i.e. cloud storage, web- based software, software as a service).
Install, maintain and support a variety of audio, video, and computer equipment includingcomputers, monitors, desktop cameras, recording devices, classroom software and hardware, teachingstation equipment such as projectors, document cameras, etc.; troubleshoot equipment in classroomsettings.
Install and configure networked computers, connect network cards, cables, and other networkequipment as needed to connect devices to the District network; provide technical support andanalyze symptoms of malfunctions. Provide installation and testing of computer equipment forinstructional or non-instructional purposes; perform basic network troubleshooting.
Diagnose system hardware and software problems; perform appropriate repair or recoveryprocedures; assist non-technical users and provide technical support based on analysis ofsymptoms.
Operate a variety of hand and power tools as needed to install and repair equipment andclassroom technologies.
Provide assistance, information, and technical expertise to faculty and staff regarding the safe andproper operation and maintenance of assigned equipment.
Provide input into the budget preparation process; research the cost, technical specifications andcompatibility of electronics equipment.
Prepare and maintain a variety of records related to computer equipment maintenance and repair,inventory control, software, and licensing.
Assist in the evaluation, design, and recommendations for instructional and non-instructionalcomputer equipment; evaluate, test, and modify existing equipment to improve performance andreliability.
Provide technical and user support for a variety of events and meetings, including videoconferencing and audio-visual technology setup.
Attend seminars, courses, and training workshops to remain current in the knowledge oftechnological advances in the field.
Perform other duties as assigned.
KNOWLEDGE AND ABILITIES:
KNOWLEDGE OF:
? Computer operating systems, office productivity software, instructional and non-instructionalapplication software and hardware.? Best practices of computer hardware and software management and troubleshooting.? Cloud computing and mobile computing and related applications.? Audio-visual equipment and components related to classroom instructional use and eventsand conference rooms? Applicable safety rules and regulations.
SKILLS AND ABILITIES TO:
? Inspect, troubleshoot, and repair computer and audio-visual equipment.? Operate and use various hand and power tools in a safe and correct manner.? Install, maintain and configure complex software environments.? Analyze situations accurately and adopt an effective course of action.? Stay current in field by continually expanding knowledge of hardware and softwareon a variety of operating systems.? Define problems, research and collect data, and write routine reports and correspondence.? Establish and maintain cooperative and effective working relationships with others.
EXPERIENCE AND EDUCATION:
Any combination equivalent to an Associate's degree from a two-year accredited or technical school,and two years of experience in installing and maintaining computing hardware and software.
CONDITIONS OF EMPLOYMENT
Regular, full-time, 12-month per year classified position on the Main Campus. Weekly Schedule: Monday-Friday 8:00 am-5:00 pm. Must be able to work occasional evenings and/or weekends as needed. Starting salary $5,442 /monthly (Step A). Salary range 35 on CSEA salary schedule: $5,442-$6,615 (5 Steps). The district provides health benefits, which currently consist of full medical, dental, and vision insurance for employee and a high percentage of coverage for eligible dependents. District-paid life, accident and income protection insurance is provided for the employee only. Must become a member of the Public Employees' Retirement System (PERS).
APPLICATION PROCEDURES
The following documents MUST be uploaded as attachments to your on-line application:
1. Resume2. Cover letter3. College/University Transcripts (copies ok)
It is the policy of the Hartnell Community College District that no person shall be discriminated against in any employment procedure on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, marital status, veteran status, or disability. The College actively seeks applications from candidates who have multi-cultural experience. Contact the Office of Human Resources and Equal Employment Opportunity if you need any special accommodations to complete the application process.
To apply, visit https://apptrkr.com/4057832
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