Help Desk Support Specialist

Salary: $5,502.53 - $6,787.77 Monthly

Job Type: Full Time

Job Number: 23-079

Closing:

4/5/2023 6:00 PM Pacific

Location: Both Liberal Arts Campus & Pacific Coast Campus, CA

Department: Instr & Info Tech Services

Description

Help Desk Support Specialist

OPEN RECRUITMENT

CURRENT VACANCY: 100%

RANGE 36: $5,502.53 - $6, 787.77 Monthly

*Applications will be accepted through April 5th, 2023, 6:00 PM*This is a grant-funded position expected to end 11/29/2024.

The Long Beach Community College District is seeking a qualified individual for our current opportunities as a Help Desk Support Specialists in Information Technology Services (ITS). This is a grant-funded position expected to end 11/29/2024. Help Desk Support Specialists are first tier technical support for LBCC faculty & staff. Help Desk Support Specialists field a wide range of calls, emails, and walk-up support and collaborate with ITS colleagues to resolve issues. Help Desk Support Specialists must possess excellent customer service and clear communication skills and have a technical background. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented LBCC team!

AT-A-GLANCE POSITION INFORMATION

• Type of position: Full Time (M-F, 8:00 am - 5:00 pm)

• Position Status:

• Location: Liberal Art Campus and Pacific Coast Campus

• Salary: Range 36: $5,502.53 - $6, 787.77 Monthly

Advanced salary placement: Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis.

• Benefits: The District provides an excellent and comprehensive benefits package. Please refer to the Benefits tab for more details.

• All Long Beach Community College employees must be fully vaccinated against COVID-19 by Jan 3, 2022 in compliance with District Policy. Please note that if selected for employment, you must provide proof of fully vaccinated status by date of hire. Documented proof of vaccination is required as part of the onboarding process. Individuals requesting accommodation must do so in a timely manner for consideration. For more information on LBCC District COVID-19 policy and guides please view our https://www.lbcc.edu/return-campus page.

For further information on the position or application process, please contact (562) 938-4837.

ABOUT LONG BEACH CITY COLLEGE:

Here at Long Beach City College (LBCC), we celebrate equity, diversity and are committed to the principles of equal employment opportunity. We strive to ensure a positive and inclusive working environment for all. Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high quality educational programs and support services to our diverse communities. Please check out the LBCC mission and values and other strategic initiatives below to learn more.

• https://www.lbcc.edu/mission-values

• https://www.lbcc.edu/sites/main/files/file-attachments/eeo_plan__2019-2022_.pdf https://get.adobe.com/reader/ https://get.adobe.com/reader/

• https://www.lbcc.edu/sites/main/files/file-attachments/lbcc-strategic-plan.pdf https://get.adobe.com/reader/ https://get.adobe.com/reader/

• https://www.lbcc.edu/office-president

Duties

GENERAL PURPOSE

Under general direction, deliver technical customer support over the phone and/or in person; identify, troubleshoot and resolve a wide range of technical computer hardware and software, network, audiovisual/Smart Classroom and telephone related problems. Provide support for all Instructional and Information Technology products and services including the Instructional Technology Development Center, Distance Learning and Instructional Media Production Services. Support may include answering questions, troubleshooting problems, taking requests for service and deliveries, training or instructing customers regarding software or hardware functionality, and communicating policy. Determines the most effective manner to resolve client's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with appropriate staff in IITS when necessary.

For the full position description, please click here https://www.schooljobs.com/careers/lbcc/classspecs/1032382?keywords=Help%20Desk%20Support%20Specialist&pagetype=classSpecifications

Qualifications

MINIMUM QUALIFICATIONS FOR THIS POSITION:

Education, Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent with college-level course work in communication technology and computer operations and applications and two years of experience in the operation of a computer help desk service which involves providing user support service and analyzing and solving computer hardware, software, network and applications problems; or an equivalent combination of training and experience.

Licenses; Certificates; Special Requirements:

May require a valid driver's license and the ability to maintain insurability under the district's vehicle insurance policy.

Meeting the minimum requirements of the position does not guarantee advancement in the selection process. Candidate qualifications will be assessed to determine those who meet and exceed requirements, and are deemed most competitive amongst the applicant pool to proceed.

Additional Information

APPLICATION AND SELECTION PROCESS:

To be considered a candidate for this position, all materials required should be received by the Long Beach City College Office of Human Resources by the closing date. Incomplete or late applications will be disqualified from further consideration. Qualified candidates will be notified in writing if they are moving forward in the selection process.

Application Process:

• Submit a completed online application through NEOGOV. All portions of the application must be entirely filled out to be considered for this position.

• If the position requires a college degree, transcripts or copy of a diploma, the required document must be attached at the time of application. Unofficial transcripts are accepted during this phase. For experience substitution in lieu of education, please make sure to attach a statement clearly outlining how your additional experience covers the education requirement, on a year-for-year basis, and qualifies you to be considered for this position.

• If you participate in and fail any examination segment, you must wait a period of 90 days (~3 months) to test again for the same classification.

Selection Process:

The following examination segments are pass/fail and may be utilized during the selection process:

Application screening: TBD

Subject Matter Expert (SME) Review: TBD

An Online Written Test or Oral Panel Interview may be used to assess applicant qualifications. Test parts are determined by the size and competitiveness of the candidate pool.

The qualified candidates will be placed on an unranked list. Seniority points for internal existing LBCC employees and points for Veteran's credit will not be added. The unranked list will be submitted to the hiring authority for consideration.

Final interview: TBD

*** PLEASE NOTE: The District reserves the right to utilize a flexible pass point (cut-off score) on any test part to meet the staffing needs as determined by the District. Applicants that most closely meet the needs of the District will proceed with the recruitment process. ***

DISABILITY ACCOMMODATIONS

Individuals who require reasonable accommodations in the Application or Examination Process in accordance with ADA should notify the Human Resources Office at least two days prior to the closing date, by calling (562) 938-4372.

THE LONG BEACH COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER

The Long Beach Community College District is committed to the principles of equal employment opportunity and equity-minded hiring practices. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, language, accent, citizenship status, race, color, ancestry, national origin, age (40 and over), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), religion, creed, sexual orientation, gender identity, gender expression, parental status, marital status, military or veteran status, physical or mental disability or medical condition, genetic information, or on the basis of these perceived characteristics

Transfer Requests for current LBCC Employees:

District employees may request to transfer by completing the https://www.lbcc.edu/sites/main/files/file-attachments/transfer-request-form.pdf https://get.adobe.com/reader/

Ancestral Land AcknowledgementLong Beach City College acknowledges our presence on the traditional ancestral land of the Gabrielino/Tongva peoples. This land remains unceded territory. We acknowledge the painful history of genocide and forced removal from this territory. Long Beach City College honors and respects the Gabrielino/Tongva ancestors and their connection to this land.

To apply, visit https://apptrkr.com/4005560

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