Under the direction of the Director of Technology, performs specialized work implementing, maintaining, servicing and monitoring local and wide, wired and wireless computing and telecommunications network. Carries out installation, testing, and technical tasks in support of the network infrastructure for

connected devices. Performs journey-level technical duties and provides system level support for district networks, servers, and associated processes. Provide day-to-day support for district local area networks (LAN), wide area networks (WAN), network servers, and end-user computer workstations. Provides professional, courteous and timely customer service to staff and students. 

DISTINGUISHING CHARACTERISTICS: 

Network/Computer Specialist I is a mid-level position in this series and has the most limited scope of any network specialist. The Network Specialist I is knowledgeable and capable of supporting specific tasks within the network, but may not understand how those specific tasks fit into the broader picture of how everything works together. The Network Specialist II has a broader scope of knowledge and capability. The Network Specialist II level is able to understand the major components of networks and, generally, how those components fit into the overall environment. The Network Specialist II functions at the journey-level and performs all the duties of and gives guidance to the entry-level positions of Network/Computer Technician and the Network/Computer Specialist I.

The duties listed below are just the essential duties of this class. The omission of specific statements of duties does not exclude any related duty from the position, as long as the assigned work is similar in course and scope to this class concept. Furthermore, more general duties may be reasonably extrapolated from any specific duty statement listed below.

OPTION ONE: 

• A degree with an emphasis in information systems or computer science (computer operation, information systems, or network operations).
• Two (2) years general computer and/or technical experience in installing and maintaining computer networks, and one (1) year of experience in network management.
• One (1) year of current duties as Network Specialist I or equivalent level is preferred.

OPTION TWO:

• Graduation from high school OR General Education Development (GED) equivalent is required.
• Five (5) years general computer and/or technical experience in installing and maintaining computer networks and three (3) years’ experience in network management. 
• Two (2) years of current duties must be at the Network Specialist I or equivalent level is preferred.

LICENSES AND OTHER REQUIREMENTS: 

• Valid Class C Driver's License and availability of private transportation. 
• DMV Driving History Report
• Desired industry certifications and knowledge:
  • Certifications: Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA),
  • Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE), 
  • Systems: Windows, Apple, Cisco Systems
  • Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), User Datagram Protocol (UDP), Latency, Voice Over Internet Protocol (VoIP), Quality of Services (QoS), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP),Open Shortest Path First (OSPF), Next Hop Resolution Protocol (NHRP), Asynchronous Transfer Mode (ATM), Point-to-Point Protocol (PPP), Multiprotocol Label Switching (MPLS)

Knowledge of: 

• Materials, methods and tools used in the operation, installation and repair of computer and network systems.
• Installation, configuration, operation, maintenance, troubleshooting, diagnosis and repair of computer hardware, software and peripheral equipment.
• Database structures, on-line applications and system capabilities of assigned computer systems.
• Computer hardware systems, software applications and languages utilized by the District.
• Applicable types of cabling systems and network design.
• Principles, practices and techniques of data base structures and computer programming.
• Principles and techniques of systems and network analysis.
• Technical aspects of field of specialty.
• Record-keeping techniques.
• Interpersonal skills using tact, patience and courtesy.
• Problem solving skills.
• Technical expertise on LAN, WAN, network operating systems, network cabling topologies, and industry standards and practices.
• Methodologies for managing technical change on a proactive basis. Basics of data back-up systems.
• TCP/IP and wireless standards.
• Oral and written communication skills.
• Health and safety regulations.
• Oral and written communication skills.

Ability to: 

• Provide a variety of specialized services in the installation, operation, repair and maintenance of computer networks and related equipment.
• Monitor, evaluate and modify network systems to assure proper security and operation.
• Provide technical user support assistance.
• Troubleshoot, diagnose and resolve problems with computer hardware, software, networks and peripherals in a timely manner.
• Adapt new or existing equipment for integration into current systems.
• Analyze situations accurately and adopt an effective course of action.
• Maintain network system security, servers and databases.
• Manage server-based applications.
• Maintain current knowledge of technological advances in the field.
• Operate a variety of tools and equipment utilized in the operation and repair of compute and network systems.
• Communicate effectively both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Plan and organize work.
• Maintain records related to assigned activities.
• Meet schedules and time lines.
• Work independently with little direction.
• Perform the basic function of the position.
• Develop network procedures and documentation that others can execute.
• Install, configure, and maintain network services, equipment, and devices.
• Make technical trade-off decisions that consider logistical and operational factors with cost factors and standardization efforts.
• Function in a team environment to balance technical factors with other organizational factors.
• Coordinate with other technical personnel to arrive at optimum solutions.
• Use commonly available office automation tools.
• Work with school improvement initiatives that close student achievement gaps between racial, ethnic, and economic groups by working with all of the diverse communities.
• Be available for overtime during critical times.
• Work in a manner and at a time so as not to interfere with customer productivity.
• Alternative work schedules and/or telecommuting may be mandatory to prevent end-user interference.

• Lift, move, re-position, and connect light to moderately heavy network and workstation equipment components according to safety regulations.
• Effectively work with program managers and site personnel.
• Meet state and district standards of professional conduct as outlined in Board Policy.

Environment: 

• Indoor environment.
• Driving a vehicle to conduct work.

PHYSICAL DEMANDS:  Dexterity of hands and fingers to operate hand tools, computer keyboards and other specialized equipment.  Hearing and speaking to exchange information.  Reaching overhead, above the shoulders and horizontally.  Lifting, carrying, pushing or pulling heavy objects.  Standing for extended periods of time.  Bending at the waist, kneeling or crouching.  Seeing to view a computer monitor and read a variety of materials.  Climbing or crawling to install cables and equipment.