Summary Definition Under general supervision, designs, installs, and administers District technology systems, networks, and infrastructure; provides and/or coordinates escalated technical support for technology problems above Tier I; diagnoses and troubleshoots network problems; and performs related work as required. E: Essential Functions (Incumbents may perform any combination of the essential functions shown below. This position is not intended to be an exhaustive list of duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements). - Administer and manage district technology systems and programs as assigned. E - Provide tiered support to Network Technician I’s at assigned sites/locations. E - Performs or assists with on-site installation, preventive maintenance, troubleshooting and component-level repair of computers, telecommunications equipment, network equipment, surveillance and associated equipment, and related peripherals as assigned. E - Utilize monitoring services and techniques regularly for assigned systems and address issues. Identify trends and proactively identify solutions in assigned areas of expertise. E - Regularly check communication channels, such as email, direct messaging, and collaborative communication tools, including to see if there are any pertinent issues that require immediate attention. E - Respond to tickets on a daily basis for user access and issues for tiered II issues as appropriate. E - Document work order ticket completion with notes, and correspond professionally with clients. E - Monitor and proactively respond to network and system issues. E - Serve as a technology liaison between and within district departments, district teams, schools, and other stakeholders. E - Communicate and create relationships with site and department staff and vendors. E

SELECTION PROCEDURE: Candidates must pass each part of the examination which consists of the following: review and evaluation of candidate's application material (qualifying), resume, evaluations and reports, attendance records, interview, and letters of recommendation/reference. Those candidates successful in the above areas will be invited to the interview portion of the examination. Any material to be reviewed by the screening committee must be submitted by the final filing date. Prior to employment, candidate will be fingerprinted by Mt. Diablo Unified School District. Costs incurred are the responsibility of the prospective employee.