San Joaquin Delta College 

Stockton, CA

Auxiliary Services Operations Lead

Salary Range: $6,105 - $7,505 per month

Application Deadline: November 7, 2022, 8:59 PM PST

Important Information:

This position is specifically for the Delta Market and would require consistent on-site work on weekends.

DESCRIPTION

Oversee and lead the on-site daily operations of one of the functional areas (Bookstore, Food Service or Weekend Market) within Auxiliary Services. Performs a variety of complex and technical tasks related to the assigned area of responsibility.

SUPERVISION RECEIVED AND EXERCISED

• Receives general direction from an assigned supervisor. 

• May exercise functional and technical oversight over lower-level Auxiliary Services staff. 

RESPONSIBILITIES AND DUTIES

• Assist the Assistant Director in leading, planning, and organizing the onsite daily operations of assigned area. 

• Collaborate and partner with Auxiliary Services leads and Auxiliary Services Management to assure compliance with District, State and Federal laws, rules, and regulations. 

• Oversee, train, schedule and review the work of assigned Auxiliary Services staff. Ensure standard operating procedures are reviewed and updated annually for assigned area.

• Assist to develop and implement short and long-term plans and activities including cost savings and revenue generating programs for assigned operations.

• Monitor point-of-sale reports daily to ensure profitability of assigned operations; analyze sales results, operating statements, and cash reports and make adjustments, as required, to store pricing policy.

• Direct and oversee the use of hardware and software networks and inventory management systems with modules that may include textbook/merchandise purchasing, accounting, shipping, receiving, book buyback, food sales and other point-of-sale systems for electronic banking transactions; work with hardware and software providers to implement new applications or install updates as required; provide staff access information; schedule training for staff, as needed 

• Assess the needs for all resale and supply products and services in the assigned area; research products and services and negotiate pricing, quality, and delivery; ensure new products, services, and designs are constantly updated; generate purchase orders and set pricing for resale. 

• Control and purchase inventory and merchandise; determine quantities and types of merchandise to be purchased, stock; accordingly, evaluate sales histories, stock on hand, student enrollment and other pertinent data.

• Control assigned area’s inventory; determine which inventory items and merchandise to return to supplier.

• Follow vendor return policies with attention to deadlines and/or restricted policies.

• Search for and takes advantage of all promotional discounts offered by vendors to maximize assigned area’s profit margins.

• Maintain contact with sales representatives that may include book publishers, textbook wholesalers, merchandise vendors, flea market vendors, food vendors, and service providers.  

• Organize and oversee annual and periodic physical inventories.

• Plan and coordinate advertising, displays, and selling of merchandise in assigned area.

• Develop, coordinate, and monitor business partnerships with District departments and businesses, including Athletics, EOPS, Amazon, and Verba; track sales and ensure that profit distributions are transparent and properly recorded.

• Serve as the primary contact for third party software applications and District interface providers; analyze problems and communicate with providers and Auxiliary Services management; maintain communication to resolve issues.

• Participate in professional growth activities to keep current in the field.    

• Collaborate with other Auxiliary Services Leads and Auxiliary Services Management to review product and service contracts for pricing, quality of service, and commission rates (if applicable).

• Research and recommend new policies, procedures, and technologies to improve the effectiveness and efficiency of operations.

• Monitor cash variances daily; make deposits and report any variances to assigned supervisor; ensure adequate and accurate records.

• Review assigned area’s purchase orders and invoices; reconcile and generate various financial reports and documents for assigned supervisor’s approval and as required by Fiscal Services.

• Address and respond to customer complaints and issues, demonstrating superior customer service. 

• Perform other related duties as directed. 

Knowledge of:

• Retail store management principles and practices.

• Cash management and inventory control methods.

• Computer-based management systems and applications; point-of-sale systems.

• Computer-based merchandise management systems and applications.

• Standard office practices and procedures.

• Sources and supplies merchandise and textbooks.

• Methods to obtain the best price for products.

• Practices and procedures regarding purchasing and inventory control.

• Accounting and financial record keeping.

• Federal, state and local laws, codes and regulations for area of operation.

• Inventory practices and procedures.

Ability to:

• Perform inventory control, purchasing duties.

• Learn retail and accounting computer applications

• Oversee multiple projects concurrently.

• Perform analysis and problem solve.

• Ensure adherence to vendors established policies and regulations.

• Work closely with staff, vendors, and the public daily.

• Coordinate ordering and receiving of all inventories, merchandise, and supplies.

• Exhibit excellent customer service.

• Maintain accurate operational records consistent with District policies and procedures.

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.  

• Plan, schedule, and direct the work of others.

• Communicate effectively both orally and in writing.

• Work independently with little direction; meet schedules and timelines.

• Work cooperatively with those contacted during business.

• Interpret, communicate, and apply laws, code, policies, regulations, and ordinances.

• Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students and staff.

Education and Experience Requirements:

Education:

• Associate degree from an accredited institution of higher education with major coursework in business administration or a related field.

Experience:

• Three (3) years of increasingly responsible experience in retail operations preferably in a bookstore or food service with at least one in a leadership or supervisory capacity.