ABOUT THE JOB:  Under general supervision, provides technical support and training for users of new and existing application systems used by the district, including the student information system; assists in planning and coordinating aspects of state and federal reporting; serves as liaison and communicates with application users and vendors in coordination with the programming and network technology staff; performs related duties as required. 

JOB DUTIES: Provides technical support for new and existing application systems used by the district, including the student information system; assists in planning and coordinating aspects of state and federal reporting such as CALPADS; advises and trains school and district staff on state reporting requirements; evaluates, interprets and incorporates new state reporting requirements into system logic and/or data entry and management procedures; assists in the maintenance of state reporting data and system processes including, but not limited to coordinating with other departments with data collection, file extracting, data updating, data reviewing for periodic state record requirements and daily anomaly corrections; validates data from multiple sources to ensure accurate and comprehensive data reporting; determines areas for needed integrations and data controls; works with programming staff to improve interfaces between student and staff data systems; assists with maintenance of the student information system and the various functions used by staff, teachers, students, and parents including student enrollment, demographic standardization, attendance, grade book/report card, and grade changes; assists with annual system rollovers; troubleshoots operational, peripheral and software issues; determines cause of error or stoppage; identifies solutions and applies corrective techniques; refers issues to the vendors as necessary; establishes and adjusts user accounts, groups, and passwords in the student information system and other application systems used by the district; troubleshoots and resolves password issues; develops training programs and related instructional information; conducts training for district staff in the proper operation and troubleshooting of the student information system and other application systems used by the district; develops and executes queries and reports on the student information system and other application systems used by the district; runs, prints, and distributes requested reports and provides specific information to district and school sites and administration; receives and processes requests for student information from district staff and outside agencies; determines scope and appropriateness of requests; and attends and represents the district at a variety of meetings, conferences and workshops to maintain current knowledge of technological advances related to assigned activities and for the purpose of establishing a professional network and determining best practices.

• Complete Job Description available at www.ggusd.us under Employment/Classified Job Opportunities/Job Descriptions

EMPLOYMENT STANDARDS

Education and Experience: Graduation from high school or equivalent and an Associate's Degree from an accredited college; and three years of responsible experience, equivalent to full-time work, working with student information systems and experience with state reporting are required. Part-time work experience will be considered and adjusted appropriately. Experience involving troubleshooting student information systems and training end-users is highly desirable.  Any other combination of training and experience which would likely provide the required skills, knowledge and abilities may be considered.  

A SUCCESSFUL CANDIDATE REQUIRES THE FOLLOWING….

Knowledge of: Assigned application systems including the student information system; principles of database design and governance; State and Federal data reporting requirements and timelines; record-keeping, reporting, querying, and data evaluation tools; legal requirements pertaining to student records confidentiality and reporting; and training methods and techniques.  

Ability to: Manage comprehensive data systems, procedures, and reporting functions; read and interpret instructions for various software systems; learn, adapt, and become proficient in new technology; respond to questions and apply knowledge of the student information system procedures; communicate step-by-step instructions to users; provide technical support and training; operate various computers and peripheral equipment; detect errors in material and data being processed and implement corrective actions; understand and follow verbal and written instructions; maintain a variety of files; develop and keep accurate records and reports; meet critical deadlines; establish and maintain cooperative working relationships with others using tact, patience, and courtesy; learn, interpret and explain rules, regulations, policies, and procedures; and work independently with little direction while exercising good judgment. 

Garden Grove Unified School District prohibits discrimination, harassment, intimidation and bullying in educational programs, activities, or employment on the basis of actual or perceived ancestry, age, color, mental or physical disability, medical condition, genetic information, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, parental, pregnancy, family or marital status, immigration and citizenship status, military status or association with a person or a group with one or more of these actual or perceived characteristics.