Modesto Junior College

Information Systems Technician - Information Technology

Salary: $4,623 to $5,901 per month – Range 35 (Classified Salary Schedule 2021-2022)

Closing Date: Wednesday, October 19th, 2022 at 11:59pm.

To apply, submit your application and required documents on-line via our applicant system at: https://yosemite.peopleadmin.com/postings/5610

DEFINITION

Under general supervision, performs paraprofessional and technical support duties related to the assembly, installation, configuration, maintenance and repair of desktop computer, peripheral, server, telecommunications and other network system hardware and software; performs basic diagnostic tests on new and existing systems to verify function and/or troubleshoot problems; assists with the installation of hardware and software upgrades and general system maintenance; performs data processing functions such as print job scheduling, file recovery, system start ups/shut down, and data backups; provides guidance and telephone support to end users regarding routine technical support matters; and performs related work as assigned.

DISTINGUISHING CHARACTERISTICS

This is the journey/full-working level paraprofessional class in the Information Systems Series within the Yosemite Community College District (YCCD). Incumbents in this class perform the full range of duties involving the assembly, installation, maintenance and repair of desktop computer, peripheral, server, telecommunications and other network system hardware and software. Incumbents utilize knowledge of information technology to make decisions and complete assignments. Although incumbents in this class may interact with users in the course of their duties, most interactions are over the telephone and the primary roles of incumbents in this class are to maintain and repair computer equipment, to perform data processing operations functions, and to assist with computer system assembly, maintenance and hardware/software installations.

SUPERVISION RECEIVED AND EXERCISED

Incumbents in this class work under the general supervision of a manager or senior manager, working alone on routine or regular work assignments and checking with a supervisor on non-routine assignments or when in doubt as to the correct procedures to follow.

An incumbent in this class does not directly lead or supervise other full-time employees, but may assign, direct and/or monitor the work of subordinate full time, part time, and/or student employees on a project or assignment basis.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge and ability requirements are representative of essential duties.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Knowledge of:

• Methods and techniques of providing technical support for computer operating systems.

• Operations, services and activities of a computer laboratory.

• Appropriate data processing techniques, networking, operating systems, peripheral equipment and software as used in the campus network.

• Operational characteristics of various computer systems and operating environments.

• Microcomputer software applications used on campus in business operations.

Ability to:

• Provide technical support services across the campus.

• Operate any computer or peripheral equipment as assigned.

• Install, troubleshoot, repair and/or support personal computers and associated peripheral equipment.

• Maintain accurate inventory of computer hardware and software components.

• Understand and follow oral and written instructions.

• Communicate effectively, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of education, experience and/or training that would likely provide the above-required knowledge, skills and abilities is qualifying. Typical background patterns that would provide the knowledge, skills and abilities are:

Pattern I

• Experience: One year equivalent to an Information Systems Technician at YCCD.

OR

Pattern II

• Experience: Two years performing a wide range of information technology repair duties, including one year that involved assembling, installing, configuring, maintaining, and repairing new and existing desktop computer, peripheral, telecommunications and/or other networked system hardware and software.

Special Requirements:

• None

Example of Duties

EXAMPLES OF DUTIES (Illustrative Only)

• Assembles, installs, configures, maintains, and repairs new and existing desktop computer, peripheral, telecommunications and/or other networked system hardware and software.

• Installs new desktop computers and other equipment on existing networks; installs peripheral equipment such as modems, printers, scanners, readers other devices; runs tests to ensure proper equipment function.

• Assists with the installation and testing of cables, hubs, switches, network cards and other networking equipment.

• Provides first-level review and response to problems regarding desktop and network issues; performs general hardware and software tests using diagnostic and testing equipment; performs equipment repairs and/or recommends external repair services; communicates with vendors as needed to identify and resolve technical issues.

• Performs recovery practices for workstations.

• Assists in providing technical support to academic computer labs; helps install and maintain computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements.

• Assists staff by explaining and demonstrating the use of new hardware/software, peripheral devices, network sharing, data backups, and other system functions; responds to questions regarding software/system purposes, workflow issues and output needs; refers complex issues to other staff as appropriate.

• Recommends procedures and helps develop user instructions concerning desktop computer, peripherals, telecommunications and network procedures such as log-on directions, password maintenance, file sharing and data backups.

• Assists with large-scale implementation of new processes and upgrades related to e-mail, faxing, scheduling, calendars and Internet access; performs new software and hardware installations and upgrades on desktop computers and servers as directed; prepares and installs images; troubleshoots conversion problems and resolves or reports to others as appropriate.

• May assist other information systems staff in developing alternative solutions to end user problems.

• May perform data processing and server maintenance; schedules and performs batch jobs and reports; performs file recovery and backups; monitors storage use and availability; adds new users as directed; monitors access.

• May create batch files and/or develop/recommend simple scripts to improve program usability.

• May perform technical administrative duties; attends meetings; serves on committees and task forces; independently responds to various inquiries and correspondence; prepares information and data requested for administrative review; maintains information system documentation; prepares reports, files, correspondence and other documents.

• Performs other related duties as assigned.

Licenses and Certificates

Depending upon assignment, a valid license to drive in California may be required.