Desktop Support Analyst at Aspire Public Schools - Alameda County

Job Summary

Job Summary

ABOUT ASPIRE Aspire Public Schools operates a network of high-performing, college preparatory charter schools serving TK-12 scholars in communities across California. Founded in 1998—in an effort to transform the inequitable racial, social, and gender outcomes that our communities persist through—Aspire is one of the largest and most forward-thinking open-enrollment public charter school systems in the nation. Our purpose is to prepare our scholars for success in college, career, and life. At Aspire, we set a foundation for our scholars to gain knowledge, skills, and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families, teachers and staff comes together to learn, work, and play in an environment grounded in our values of Bienestar (Well-Being), Culture of Belonging, Community Partnership, Agency & Self-Determination, and Joy. THE OPPORTUNITY: Desktop Support supports the technology needs of Aspire teachers and school staff. Desktop Support will be expected to troubleshoot and resolve technology support tickets both on-site and remotely as well as prepare, deploy and maintain systems. WHAT YOU WILL DO: Perform remote and on-site analysis, diagnosis, and resolution of desktop tickets for end[1]users: Provide high quality technology support and customer service to school staff Provide prompt and detailed updates to tickets documenting progress and work completed Prioritize and effectively manage ticket queue to meet SLA’s Prepare and deploy new systems for end-users and students; troubleshoot staff and student laptops and related hardware and software Upgrade and reimage existing systems and transition users to new laptops Help manage school technology infrastructure by implementing good lab, classroom, and server room management practices Assist the Regional Manager with regional technology projects Work with system and network administrators to support efficient operatio

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