El Camino College

TICKET OFFICE COORDINATOR

Req: C2122-062

Division: FINE ARTS/CENTER FOR THE ARTS

Close Date: FRIDAY, APRIL 22, 2022 at 3:00 p.m.

Complete job description and application available online at: https://elcamino.igreentree.com/CSS_Classified

BASIC FUNCTION: 

Under the direction of an assigned administrator, the Ticket Office Coordinator is responsible for office operations for live and streamed events. Provides information, coordinates office assignments, and offers front-line resolutions to Ticket Office problems. Maintains database systems, accounting activities, and generating a wide range of administrative and financial reports for different user groups. 

REPRESENTATIVE DUTIES: 

Oversees the day-to-day office operations and upkeep of the Ticket Office. Provides customers, students, vendors, renters, and the general public with information. Resolves problems as appropriate or redirects issues/inquiries to management, as needed. Ensures office opening and closing procedures, secure cash and other resources. Addresses office health and/or safety issues as needed. Submits work orders as needed to maintain optimal office conditions.  

Creates events in a computerized ticketing software system. Maintains accurate and up-to-date system data (e.g., patron data, individual ticket sales, packaged ticket sales, ticket inventory.) Ensures all software and hardware ticketing systems are in working order. Serves as the point of contact for technical support internally and with outside vendors. 

Prepares, processes, and/or reviews a variety of business documents (e.g., invoices, requisitions, purchase orders, administrative forms) and financial transactions (e.g., reconciliation of ticket sales, cash, daily deposits, account transfers.) Issues refunds and/or check requests for customers. Arranges transport of monies to Fiscal Services. 

Tracks a variety of data and generates reports as needed (e.g., student attendance reports, ticket sales history, ticket sales forecasting, donor tracking, donation reports for The Foundation, performance day activities, general audience attendance reports.) Creates and monitors financial reports. Provides information for audits. Researches and resolves accounting discrepancies as needed.  

Serves as an internal resource for faculty, staff, students, management, external vendors, and the general public. Coordinates ticket sales for fund-raising efforts in consultation with supervisor. Communicates ticketed event changes, as appropriate. Updates ticketing software or hardware systems to reflect changes, as needed or as assigned. 

Trains and oversees temporary workers. Updates and maintains an office manual for workers to reference. Coordinates work schedules and assignments. Ensures coverage for live events. Informs staff and management of any operational and/or personnel changes. Tracks work hours and submits timesheets to ensure timely processing of pay.  

Performs other related duties as assigned or requested. 

JOB QUALIFICATIONS: 

Education and Experience: 

Two years of college-level course work in accounting or related field. 

Three years of increasingly responsible experience in sales or Ticket Office operations. 

OTHER QUALIFICATIONS: 

Knowledge/Areas of Expertise: 

Familiarity with ticketing software and patron database management. 

Knowledge of accounting and financial record-keeping techniques. 

Knowledge of cashiering principles, practices, and techniques. 

Experienced in operating ticket printers and other related equipment. 

Extensive customer service experience. 

Experienced in performing effectively in a fast-paced environment. 

Experienced at organizing day-to-day Ticket Office operations and maintaining related records. 

Experienced resolving problems involving cash registers, sales entries, refunds, and adjustments. 

Abilities/Skills: 

Ability to communicate effectively orally and in writing. 

Ability to read, interpret, apply, and explain policies and procedures. 

Ability to prioritize and schedule work for temporary workers. 

Ability to train and provide clear work direction to temporary workers. 

Ability to establish and maintain cooperative and effective working relations with others. 

Ability to meet schedules and deadlines. 

Skilled at preparing financial statements and reports. 

Interpersonal skills using tact, patience, and courtesy. 

WORKING CONDITIONS:

Extensive computer work. 

Subject to constant interruptions. 

Long periods of standing and/or sitting. 

Movement from one work area to another, as needed. 

Lift and carry up to 25lbs. 

High volume of phone and face-to-face customer interaction. 

Work hours may include nights, weekends, and holidays as needed. 

SALARY: (Step A) $5,104 per month. 

*Salary increases are granted on the first day of the month following each year of service, until step F is reached.

Employees contribute 7% of their earnings toward the Public Employees Retirement System (PERS).

CONDITIONS OF EMPLOYMENT

This position is designated as a full-time, twelve-month classified. Excellent fringe benefits include eight 32-hour workweeks during the summer. Working hours will vary, Monday through Friday and sometimes weekends.

Employment is subject to verification of all information provided on the employment application.  Candidates selected for employment must agree to be fingerprinted, submit proof of COVID vaccination, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.

TO APPLY 

Applicants must submit the following documents by the closing date:

1) Online application: https://elcamino.igreentree.com/css_classified

2) Resume - Resumes are NOT accepted in place of any part of the application and you should complete all sections of the application even if the entries duplicate information on your resume.

3) Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to acceptable) Multiple page transcripts must be loaded as ONE PDF document.

Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit:  http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf. 

Applicants with disabilities requiring special accommodations must complete the form provided below at least five (5) working days prior to the final filing date:

https://elcamino.formstack.com/forms/reasonable_accomodation_request_form

Please Note: Documents submitted or uploaded for a previous position cannot be reused for other positions. You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online.

If you should need assistance, please call (310) 660-3593 Ext. 3807, send email to hr@elcamino.edu or visit the office between 8:00 a.m. and 4:00 p.m., Monday through Friday.

Due to the large volume of calls received on closing dates, we highly recommend that you do not wait until the last day to apply so that we may assist you with questions or technical matters that may arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more. Positions close promptly at 3:00 p.m. PST (pacific standard time). 

CLOSING DATE: FRIDAY, APRIL 22, 2022 at 3:00 p.m.

* Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, El Camino College has published Annual Security Reports and all required statistical data, which can be found on the Police Department webpage at www.elcamino.edu/about/depts/police/cleryact/index.aspx. These publications include Clery crime statistics for the previous three years relevant to El Camino College classes and activities, in addition to institutional policies concerning campus safety and security. The information is also available in printed form in the lobby of the Police Department and in select locations on campus. Upon request, the Campus Police Department can provide or mail out copies of this publication. Contact them at 310-660-3100.

El Camino College is an Equal Opportunity Employer

The El Camino Community College District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law.