Student Services Assistant

Ohlone College

Ideal Candidate Statement: The Ideal Candidate for this position will have:

• A strong work ethic, dependable, and ability to prioritize multiple tasks and follow through in a timely manner; • Excellent customer service and the ability to greet the public courteously; • Knowledge and understanding of student development and student services, enrollment and registration information, and other support services available to specific populations; • Excellent listening, written and verbal communication skills; • A strong student-focus, and an ability to enthusiastically and effectively assist students in-person, by phone, or by email while ensuring compliance with Department and Center policies and procedures; • An understanding that students respect and honor all guidelines of the student conduct policy; • The ability to utilize the College information system to input or access student records; • The ability to work closely and collaborate with counselors, college administrators, faculty and staff; • Proficiency in MS Office suite as well as ability to learn software and database programs; • An awareness of on-campus resources; • The ability to have interpersonal skills using tact, patience and courtesy; • The ability to work in a high energy environment that is constantly changing: • Ability to problem solve

• Ohlone prides itself as a Learning College with the motto of “A World of Cultures United in Learning” and we are looking for staff who embrace diversity in serving students of varied backgrounds and learning styles, highly ethical, trustworthy, credible, loyal and is respectful of diverse views and opinions;

• The college has a firm commitment to environmental sustainability and looks to all employees to support this important goal.

Job Description Summary: This is a 12 month, 100% Classified Position

DEFINITION:

Under general supervision, the position acts in a frontline capacity in spaces that provide services to students. The position is required to provide effective customer service while assisting students and departmental visitors navigate a department's services. The position is responsible for scheduling counseling appointments, clearing registration holds, and referring students to District support services. The position may provide basic clerical assistance other departmental areas.

Essential Duties: ESSENTIAL DUTIES:

1. Greet departmental visitors to provide information about departmental services;

2. Refer students to departmental and District support services; schedules services as appropriate;

3. Schedules appointments for students and departmental visitors to meet with departmental personnel, or to use departmental spaces;

4. Enter data into appropriate database to support departmental functions;

5. Review departmental documentation to ensure completeness;

6. File departmental documents, records, reports, and related materials;

7. Conduct basic maintenance for departmental peripheral equipment by scheduling maintenance, scheduling repairs, replacing toner cartridges, and performing other related services;

8. Organize a variety of events such as, but not limited to, staff meetings, special events, and trainings;

9. Schedule Counselors to attend events;

10. Demonstrate sensitivity to and respect for diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the College’s students, faculty, staff, and community;

11. Effectively engage and support historically disproportionately impacted groups by addressing issues of equity and improving culturally responsive service-oriented practices;

12. Perform related duties as assigned.

Knowledge, Skills, and Abilities: KNOWLEDGE OF:

1. Principles of effective customer service;

2. Appointment scheduling software;

3. Departmental services;

4. District support services;

5. Data gathering software;

6. Enterprise Resource Planning Software;

7. General office software and equipment.

SKILLS TO:

1. Use principles of effective customer service to communicate and assist students and departmental visitors;

2. Apply departmental knowledge to answer general inquiries and provide information about departmental services;

3. Use appointment scheduling software to make appointments between students and District staff;

4. Use knowledge of departmental and District support services to guide students to such services;

5. Use data gathering services to run reports;

6. Use ERP software to review student records;

7. Use general office software and equipment to communicate with District staff, students, and departmental visitors.

ABILITY TO:

1. Ensure effective customer service during all interactions that exhibit sensitivity and an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, District staff, and departmental visitors;

2. Effectively guide student to District support services;

3. Ensures the accuracy of data that is entered;

4. Ensure the proper maintenance of peripheral equipment;

5. File documents accurately;

6. Communicate effectively, orally and in writing;

7. Develop and maintain effective working relationships with District staff, students, and departmental visitors.

Education and Experience: MINIMUM QUALIFICATIONS:

Any combination equivalent to a High School Diploma and/or 1 year of work experience providing clerical support.

Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.

Preferred Qualifications:

Salary Range:

Range #30 on CSEA Salary Schedule$47,736 Annually$52,656 Annually$60,960 Annually

Posting Number:

S170-14

Close Date:

Foreign Transcripts:

Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Benefits Statement:

HEALTH AND WELFARE BENEFITS

1. Medical, dental, vision, life insurance, EAP and LTD

2. Membership in Public Employees’ Retirement System Candidates hired on or after January 1, 2013 are subject to restrictions imposed by PEPRA)

3. Contribution to O.A.S.D.I. (Social Security)

4. Paid vacation

5. Paid sick leave

6. Paid holidays and district-paid floating personal days

7. Summer 4/10 schedule (Fridays off)

8. Longevity pay step increase based on your years of service

9. IRS Section 125 Flexible Medical Spending Plan

10. 457(b) Deferred Compensation Plan (employee contributes)

11. 403(b) Tax Shelter Annuity Plan (employee contributes)

Benefits will be prorated for positions less than 100%

Immigration Reform & Control Act of 1986:

Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.”

District Statement:

A multi-campus single community college district, Ohlone College is located in the southern portion of the San Francisco Bay in California; serving 12,000 students per year. The District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark Campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.

EEO Statement Summary:

The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants.

If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.

Conditions of Employment: Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts, proof of freedom from tuberculosis and proof of vaccination from COVID-19. In addition, you will be required to provide identification and employment eligibility as outlined in the federal “Immigration Reform & Control Act of 1986.” Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance. Employees must be California residents on their date of hire and for the duration of their employment with Ohlone Community College District.

To apply, visit: https://apptrkr.com/2781883

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