Under general supervision within the Technology Service Department, provide maintenance and repair services for computer equipment and software; maintain records related to District computer equipment.

REPRESENTATIVE DUTIES/ESSENTIAL DUTIES:

Under direction install, set up, configure, modify and maintain computer hardware, software and peripherals to assure the smooth running of computer work stations and systems; respond to work orders and user requests for service; install, upgrade and update computer software and applications as needed; installs, configures, tests, troubleshoots, updates, and applies standard PC software images; maintain a variety of records related to work orders, repairs, computer equipment, software and assigned activities; maintain and update software licensing information Inspect computer equipment and determine need for higher-level escalation for resolution; arrange for and follow up on repairs, warranty services, upgrades and replacements as needed; receive assistance with resolving computer hardware and software malfunctions as needed; prepare computer equipment for staff and student use; install software and hardware and observe and test elements of the computer for evidence of incorrect performance; connect work stations to network server; configure computers for network, internet and database connectivity; prepare, pack, load, transport and unload new computer equipment for installation at various District sites; remove and dispose of or recycle obsolete equipment. Install, run and update programs and security patches as needed; run related programs and applications from computer work stations; operate a variety of computers, peripherals and specialized software; utilize various hand tools, meters and testers; drive a vehicle to conduct work; monitor inventory levels of computer supplies and equipment; assist with ordering and maintaining adequate inventory levels of supplies.

MINIMUM QUALIFICATIONS:

Ability to:  Operate, maintain and repair personal computers and related equipment; install and troubleshoot computers and related hardware and software; determine nature and scope of repair needs; prepare specifications for repair parts needed; evaluate work needed and process appropriately; solve problems independently and in collaboration with people; monitor, maintain and assure security of computer systems; plan work from service requests, complete the work, and update the work order system; effectively use and operate tools and computer testing equipment; maintain a variety of records and files; develop and maintain inventories of equipment; meet schedules and timelines; communicate effectively orally and in writing; exercise tact, patience and courtesy interpersonal relations; work independently with little direction; understand and follow written and oral directions; establish and maintain cooperative and effective working relationships with others; maintain regular and consistent attendance. 

Knowledge of:  Practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals; computer hardware systems and software applications utilized by the District, including Microsoft Office products; materials, methods and tools used in the operation and repair of computer systems; basic principles of computer hardware, peripherals, and network operations Windows-based personal computers and related compatible products Interfacing of computer equipment; repair parts administration and warranty service procedures; computer theory and application and record keeping techniques.

Education/Experience:  Any combination equivalent to sufficient experience, training and/or education to demonstrate the knowledge and abilities listed above.  Typically, this would be gained through graduation from high school supplemented by additional course work in computer science or related field and/or certification from authorized computer training facility and some experience involving the installation, maintenance and repair of computer hardware, software and peripherals.

WORKING CONDITIONS:

ENVIRONMENT:  Office and Information.  Driving to various sites to conduct work.

PHYSICAL DEMANDS:  Sitting or standing for extended periods of time.  Seeing to observe monitor and to respond to computer malfunctions.  Hearing and speaking to communicate with users.  Dexterity of hands and fingers to operate keyboard.  Bending, kneeling or crouching.  Reaching overhead, above the shoulders and horizontally.  Lifting up to 50 pounds to work with computer and network equipment.

LICENSES AND OTHER REQUIREMENTS:

Valid California driver's license.