TECHNOLOGY SUPPORT TECHNICIAN

DESCRIPTION
 
Under the direction of the Director, Educational Technology and Information Services, the Technology Support Technician ensures the availability and proper operations of computer systems; provides assistance on the operation of systems and services; provides training to users of the system and provides assistance and advice on applying their computer resources efficiently to their work assignments.

DISTINGUISHING CHARACTERISTICS BETWEEN CLASSES

A Technology Support Technician is responsible for installation, maintenance, and repair of computer hardware and software. This includes knowledge of hardware and software analysis equipment for diagnosing, repairing and resolving hardware and software problems on individual workstations and peripheral equipment as well.

A Customer Support Technician is responsible for the installation, maintenance, and repair of computer hardware, software and for both Intel-based and Macintosh-based installed technology. This includes knowledge of operating tools and advanced electronic hardware and software analysis equipment for diagnosing, repairing and resolving hardware and software problems on individual workstations and peripheral equipment as well.

A Network Technician participates in the planning and installation and ongoing maintenance of the District’s wide area network and local area networks.  This includes providing technical support for software and hardware associated with the networks, ensuring the reliable interface among the District’s local area networks, access to mainframe systems and the worldwide web/internet; and participating in the planning, implementation and maintenance of network security.

A Supervisor of Information Systems performs a variety of tasks related to the supervision and management of the district's computerized student information system and all related software/databases; supervises and participates in the coordination and delivery of information systems services to District users.

SUPERVISION RECEIVED AND EXERCISED

Direct supervision is provided by the Director, Educational Technology and Information    Services or an appointee. General supervision may be provided by other assigned senior    personnel.

No supervision is exercised over district personnel.

EXAMPLES OF DUTIES

Provides technical support for the purpose of assisting users with computer hardware and software problems and proper operations of services, systems and other devices.

Sets-up/configures/maintains hard disks for the purpose of ensuring continued systems functioning and maintaining data integrity and retrieval.

Researches computers and equipment for the purpose of ensuring the availability and proper operation of services and systems as well as recommending improvements.

Maintains repair and service records for the purpose of documenting hardware, software and installations and changes.

Composes technical and non-technical materials (e.g., reports, memos, procedures, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.

Performs related duties as assigned.

CLASS QUALIFICATIONS

Knowledge of:

Basic math, including calculations using fractions, percentages, and/or ratios.

Performance of Windows and Macintosh microcomputer applications, operations and peripheral equipment.

Basic electronic and electrical theory and power requirements of microcomputer equipment.

Methods, tools and procedures used in the installation, repair and maintenance of computers, peripheral equipment and related applications and systems software; and changes in computer equipment and software.

Ability to:

Analyze situations to define issues and draw conclusions.

Schedule activities and/or meetings.

Routinely gather, collate, and/or classify data.

Demonstrate flexibility to work independently and with others in a wide variety of circumstances.

Work with a significant diversity of individuals and/or groups.

Utilize equipment under a variety of conditions for multiple purposes.

Utilize a wide variety of job-related equipment.

Satisfactorily perform the functions of the job including providing orientation and training to users of microcomputers and networks; performing diagnostics on microcomputers, networks, peripheral equipment and related applications and systems software.

Install, Repair and service microcomputers, networks, peripheral equipment and related applications and systems software.

Work cooperatively with users and other personnel, establishing effective working relationships with others.

Communicate effectively both orally and in writing.

Establish and maintain records, estimating time and material costs.

EMPLOYMENT STANDARDS

Minimum Requirements:

One year of recent experience in the installation, maintenance, and support of computer and peripheral equipment and related application systems.

Any other combination of education, training or experience that could likely provide the desired skills, knowledge or abilities may be considered.

License or Certificate:

Possession of a valid State of California Driver’s License Class C.

Desirable Qualifications:

Specific training in Windows and Macintosh preferred.

Certificates and/or completed courses in job-related field are desirable.

Experience and skills with audio visual and video editing equipment/software are desirable.

Written and oral proficiency in a second language.

Working Environment:

The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; frequent climbing and balancing; significant stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 10% sitting, 45% walking and 45% standing. The job is performed under minimal temperature variations, some hazardous conditions, and mostly clean atmosphere.

Work Schedule:

Incumbent may be required to work overtime and a shifting work schedule. Work hours may start at various times during the day. Work shift may start or end before or after regular business hours.


07/22/2014  -  Classification Established by Personnel Commission

06/13/2017  -  Minor Revision to Employment Standards