Position Description:
Under the direction of the Director II, Technology, provides a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.

Personal Qualifications:

• Demonstrates exceptional interpersonal skills and work collaboratively with others
• Organize and establish priorities while simultaneously coordinating a variety of tasks
• Communicate clearly and effectively, both orally and in writing
• Prepare and present clear and concise reports
• Display ethical and professional behavior in working with students, parents, school personnel and outside agencies associated with the school

Professional Responsibilities:

• Perform on-site analysis, diagnosis and resolution of complex desktop problems for end-users and recommend and implement corrective solutions as needed
• Troubleshoot, resolve and fix network connectivity issues related to workstations and tablets
• Install, configure, test, maintain, monitor and troubleshoot end-user workstations and related hardware and software
• Support the roll-out of new desktops, laptops or tablets to end users
• Configure and support anti-virus software
• Install, set-up and test audio/visual equipment
• Develop and maintain an inventory for all desktop systems, peripherals and general electronic equipment;
• Accurately document instances of equipment or component failure, repair, installation and removal
• Supervise repairs by outside vendors
• Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems
• Enforces the district’s network security and installation procedures
• Other related duties as assigned

Education and Experience: 

• Diploma or certificate in related field and/or minimum of 2 years related experience
• Microsoft Certification and/or other certifications
• In-depth knowledge of Windows desktop operating systems, Mac OSX operating systems, Microsoft Office, Windows Domain, Windows and Mac deployment services and client server software
• Experience with iPad operation and deployment
• Extensive hands-on hardware troubleshooting experience
• A good understanding of network protocols such as TCP/IP in a LAN or WAN environment
• Able to read and understand technical manuals and procedural documentation