Technology Assistant

The Technology Assistant is a classified, non-exempt position with Element Education. The Technology Assistant reports to the Director of Technology and is primarily responsible for assisting the Director of Technology in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management.

Essential Functions

Support Student Learning

1. Administer student user accounts
2. Monitor, operate, and assist others in the operation of computer hardware, software, and peripherals in order to achieve desired results

General Administration

1. Perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services
2. Set up and configures desktop computers, peripherals, and accounts
3. Install software and repair hardware and peripherals
4. Test programs
5. Troubleshoot, diagnose problems, and implement corrective action procedures within prescribed guidelines and/or refer to other technical resources as appropriate
6. Maintain systems and databases
7. Perform basic website content updates
8. Design and produce basic reports
9. Transfer computer files between platforms and/or systems
10. Deliver equipment to regions

Accountability

1. Attend all required meetings and trainings
2. Observe confidentiality

Public Relations

1. Develop positive relationships with parents and general public associated with the organization
2. Communicate and support the school’s mission, policies, and procedures
3. Represent Element Education and its programs in a positive and professional manner

Professional and Organizational Development

1. In collaboration with Executive Director and Director of Technology, plan for own career growth and ongoing professional development

• All other duties as assigned

Knowledge, Skills, & Abilities

1. Working knowledge of computers and related instructional technology devices
2. Working knowledge of software programs utilized in the school system
3. Ability to troubleshoot minor problems with computer equipment
4. Working knowledge of installation of computer hardware and software
5. Ability to train others in the use of hardware and software
6. Ability to work independently with minimal supervision; be self-motivated and well-organized
7. Ability to think strategically and independently
8. Familiarity and commitment to the mission and educational philosophy of Element Education
9. Ability to maintain records as directed by supervisor
10. Ability to exercise emotional maturity in communicating with students, parents, and colleagues
11. Demonstrate considerable knowledge of computers and all aspects of the Microsoft Office
12. Demonstrated ability to work under pressure, prioritize, multi-task, and meet deadlines
13. Ability to communicate clearly and concisely, both orally and in writing
14. Demonstrate good judgement
15. Ability to establish and maintain effective relationships; be approachable and professional

Requirements

1. Two years of computer related experience required; college relevant courses preferred

Upon Hire/Offer

1. First Aid/CPR/AED certification
2. Proof that employee is free of active tuberculosis (i.e. TB risk assessment, TB test, chest X-ray, etc.)
3. Reliable vehicle and 50/100 auto insurance coverage; proof of valid driver’s license
4. Successful background clearance

Salary: $14.04-$21.78 per hour

Work Schedule: 12 months; Part-Time 

FLSA Classification: Non-Exempt

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit for an extended period of time.  Sitting is done at a desk with forward bending from the waist, leaning on the forearms, and looking down which requires neck flexion.  The employee is regularly required to read, speak, see, and hear well enough to communicate by telephone, electronically, and in person.  Employee must also regularly be able to write, file, type and operate a computer, telephone, and general office equipment.  It is necessary to grasp and manipulate pens, markers, scissors, staplers, etc., either occasionally or frequently, depending on the day.  May occasionally have to climb up stairs, stoop, kneel, and/or lift and carry up to 35 lbs.

The employee must have reliable transportation and be able to attend meetings at various Element Education regions.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Normal office working conditions within a collaborative environment. Noise level is quiet to moderate.

Element Education is an Equal Employment Opportunity employer.