JOB DESCRIPTION Grossmont Union High School District SYSTEMS/NETWORK ANALYST I Purpose Statement: The job of Systems/Network Analyst I is done for the purpose/s of designing, configuring, installing, maintaining, and repairing network systems, subsystems and servers; overseeing the computer/server room operation and environment; providing information, direction and/or recommendations regarding network installations and configurations; resolving network operational issues; and and providing technical support to district and site staff. This job reports to Director, Technology Services Essential Functions • Assists in designing computer networks (e.g. Internet, intranet, web mail, FTP servers, etc.) for the purpose of ensuring effective and efficient operating systems. • Installs network (client and server) software on a variety of platforms (e.g. service packs, application software, operating software, hardware upgrades, etc.) for the purpose of upgrading and maintaining District WAN/LAN and telecommunication systems. • Maintains network operations and software applications (e.g. servers (file, print, application, WEB, database, proxy, etc.), operating systems, districtwide server backup, routine maintenance programs, etc.) for the purpose of ensuring efficient operations. • Prepares written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference and/or conveying information. • Recommends equipment, supplies and materials for the purpose of acquiring required items and completing jobs efficiently. • Responds to inquiries from a variety of sources (e.g. staff, administrators, school site personnel, outside vendors and service providers, etc. ) for the purpose of providing technical assistance and support. • Supervises the administration of systems and servers related to district LAN and WAN (e.g. email systems, accounts, print queue, workstation ID, IP assignments, computer labs, classroom computers, VOIP, security, antivirus, spyware, etc.) for the purpose of ensuring availability of services to authorized users. • Trains other District staff (primarily within the technology area) for the purpose of ensuring their ability to use new and/or existing oprating systems and application software. • Troubleshoots malfunctions of network hardware and/or software applications within the District’s local and wide area networks, telephones and security systems (e.g. servers, hubs, routers, network protocols, etc.) for the purpose of resolving operational issues and restoring services. Other Functions • Assists other personnel as may be required for the purpose of contributing to the efficiency and effectiveness of the work unit. Job Requirements: Minimum Qualifications SKILLS are required to perform multiple, highly complex, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skills required to satisfactorily perform the functions of the job include: utilizing pertinent network, application, operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records. KNOWLEDGE is required to perform algebra and/or geometry; review and interpret highly technical information, write technical materials, and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions. Specific knowledge required to satisfactorily perform the functions of the job includes: current, legacy and emerging operating systems; environments and network protocols; router configurations; Inter/Intranet applications; and data security, project management, processes and methodology. ABILITY is required to schedule activities and/or meetings; gather and/or collate data; and consider a number of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize a wide variety of types of job-related equipment. In working with others, problem solving is required to identify issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is significant. Specific abilities required to satisfactorily perform the functions of the job include: setting priorities; establishing effective relationships; being attentive to detail; communicating with diverse groups; conveying technical information to non-technical audiences; and working non-standard hours. Responsibility Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and operating within a defined budget. Utilization of significant resources from other work units is sometimes required to perform the job's functions. There is a continual opportunity to significantly impact the Organization’s services. Working Environment The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally the job requires 80% sitting, 10% walking, and 10% standing. The job is performed under a generally hazard free environment. Experience Job related experience within specialized field is required. Education Targeted job related education that meets organization’s prerequisite requirements. Required Testing As required for position Certificates & Licenses Valid Driver’s License & Evidence of Insurability; A+ Certification; Applicable Certificates Continuing Educ. / Training None Specified Clearances Criminal Justice Fingerprint/Background Clearance; TB Clearance FLSA Status Non Exempt Salary Grade Unit II 70 Approval Dare 6/15/2006