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KNOWLEDGE OF: • Basic relational database concepts, principles, methods including database logical and physical design, key relationships, data types, interface navigation, etc. • Proper handling of forms and media; • Interpersonal skills including tact, patience and courtesy; • Record-keeping techniques; • Modern office practices, procedures and equipment; • Oral and written communication skills; • Large scale information systems, especially student information systems; • California Longitudinal Pupil Achievement Data System (CALPADS); • ANSI SQL 2003 or greater version; • Account management fundamentals; • Effective troubleshooting techniques for computer hardware and software. ABILITY TO: • Perform a variety of duties involved in the operation of a large scale computer and the appropriate peripheral equipment; • Manage student data collection processes specifically required for CALPADS;Operate a variety of equipment related to computer input and output; • Troubleshoot and define problems with equipment and software; • Distribute a large volume of data electronically via email, server, printed or other formats; • Explain technical problems and recommend solutions to appropriate staff; • Maintain records in a variety of formats such as PDF, MS Excel, MS Word, etc; • Type at an acceptable rate of speed; • Understand and follow oral and written instructions; • Read, interpret software manuals, technical specifications, and operations guides; • Establish and maintain cooperative and effective working relationships with others; • Meet schedules and timelines; • Demonstrate attention to detail; • Work independently with little direction; • Detect errors in data and material being processed and take corrective action.