Technical Support Specialist (Two Positions)

Chaffey College

Salary: $6,758.00 Monthly

Job Type: Classified Contract

Job Number: 22-23/00032

Location: Rancho Cucamonga, CA

Department: Information Technology Services

Closing: 11/17/2022 11:59 PM Pacific

Position Description

Under the general supervision, perform a full scope of telecommunications, computer and audio/visual hardware and software support, including the most complex problem solving, coordination, and implementation activities; install, reconfigure, relocate, repair, reinitiate, and maintain computer, audio/visual and peripheral equipment such as projectors, IP cameras, LED/LCD displays, document cameras, webcam, digital video recorders, , video switches, video mixers, audio mixers, audio music systems, audio recorders, studio lighting instruments, DVD & Blu-Ray player/recorders, video conferencing systems, public address systems, scoreboards, telephones, routers, switches, DSU/CSU, modems, monitors, terminals, printers, plotters,3D printers scanners, servers, processors, and MAC/Windows/Android/Linux personal computer systems/laptops/tablets/mobile devices; load a variety of personal computer software/applications on multiple operating systems, image workstations; maintain documentation on procedures and services performed.

Responsibilities

• Install and maintain computer and peripheral equipment.

• Install, reconfigure, relocate, repair, reinitiate, and maintain computer/audio-visual and peripheral equipment such as projectors, IP cameras, LED/LCD displays, document cameras, webcams, digital video camera, digital video recorders, video switches, video mixers, audio mixers, audio music systems, audio recorders, studio lighting instruments, DVD & Blu-Ray player/recorders, video conferencing systems, public address systems, scoreboards, telephones, routers, switches, DSU/CSU, modems, monitors, terminals, printers, plotters, 3D-printers, scanners, servers, processors, and MAC/Windows/Android/Linux personal computer systems/laptops/tablets/mobile devices.

• Recommend, install, operate, troubleshoot and repair classroom/instructional systems, software and technologies such as Crestron/AMX/Extron smart classroom systems, IP cameras, webcams, speakers, projectors, doc cams, digital tablets, whiteboard cameras, and other peripherals.

• Install maintain, operate, troubleshoot and repair virtual computing, VPN and remote access software and technology such as VMWare, Splashtop and Apporto.

• Load a variety of personal computer software on multiple operating systems and image workstations.

• Utilize diagnostic and test equipment to locate and analyze computer, audio-visual voice and data system malfunctions and to determine continuity and quality of transmission.

• Initiate appropriate corrective actions and/or coordinate repairs with vendor engineers or technicians where appropriate.

Evaluate and recommend procurement of components including spare parts and special purpose equipment.

• Maintain accurate and complete schematic diagrams of voice and data communications cabling, interconnections of computer systems, terminals, and peripheral equipment stipulating locations and appropriate addresses.

• Participate in feasibility studies by developing specifications, evaluating and projecting the impact to the system of additional telephone, computer and peripheral equipment and the utility of current equipment.

• Assist in the installation and maintenance of data communications and telephone systems via cable, coaxial cable, fiber optics, and other state-of-the-art communication equipment.

• Assist in the evaluation of audio-visual, classroom/instructional technology, voice and data communications facilities and equipment for planning future projects and implementation of such projects.

• Assist in the analyzing utilization of audio-visual, classroom/instructional technology, voice and data communications facilities and equipment and in making recommendations for maximum utilization of resources.

• Research new technologies and methodologies that can be incorporated into the Chaffey infrastructure.

• Perform other related duties and temporary and vacation relief as assigned.

• Develop and maintain equipment operation manuals and systems documentation.

• Maintain equipment documentation and reference manuals.

• Develop and maintain system documentation.

• Review updates to operations manuals to evaluate their impact on district systems.

• Assist in developing and maintaining written operating guides, procedures, instructions, and tutorials for end-users of computer systems.

• Implement operation techniques and methods to maximize software and hardware performance.

• Monitor inventory of information systems supplies.

• Maintain and monitor inventory of information systems consumable equipment and supplies.

• Set up a schedule of preventive maintenance, keep a log of maintenance performed, and maintain records of maintenance supplies used.

• Maintain required levels of production supplies.

• Recommend purchase of supplies as needed.

Qualifications

MINIMUM QUALIFICATIONS

• Clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of a community college environment.

• High school diploma or equivalent; or any combination of education, training, and experience that provides the required knowledge, skills, and abilities.

• Two (2) years of experience in the installation, maintenance, and repair of audio-visual, data and/or telecommunications equipment, broadcast systems, computer workstations, microcomputers, and computer peripheral equipment.

• One (1) year of experience in preparing and maintaining accurate and complete records and reports.

• Demonstrated ability to interpret complex technical manuals related to telecommunications, audio-visual, computer workstations, microcomputers, and computer peripheral equipment maintenance and repair.

• Demonstrated skill in the use of high voltage power supplies regarding safe handling procedures.

• Demonstrated ability to follow oral and written instructions.

MEETING MINIMUM QUALIFICATIONS DOES NOT ASSURE THE CANDIDATE OF AN INTERVIEW. Applications will be evaluated taking into account the breadth and depth of relevant education, experience, skills, knowledge and abilities.

Additional Information

SPECIAL CONDITIONS

Working hours: Monday - Friday, 7:30am - 4:30pm . May be required to work varying schedules including evenings and weekends.

APPLICATION PROCESS

Chaffey College recently implemented an online electronic application system. Our new application can be accessed at https://www.governmentjobs.com/careers/chaffey. The application must be completely filled out in detail and clearly show that you meet the qualifications as set forth in the announcement, and you must upload the following documents:

Please do not include any additional documents only the documents that are indicated below. If you upload documents that are not required, your application may be disqualified. Please do not submit letters of recommendation or documents that contain your photograph.

• Cover Letter

• Resume

CONDITIONS OF EMPLOYMENT

This is a full-time, 12-month, classified bargaining unit position. Starting date: as soon as possible. Range 33 of the CSEA Salary Schedule, with a starting salary of Step A, $6,758. Excellent benefit package.

Upon conditional job offer, applicant must provide the District proof of full COVID-19 vaccination and submit to and pass a background check as a prerequisite to being hired. Submitting proof of full vaccination for COVID-19 is a condition of employment. Being able and ready to work onsite at a Chaffey facility or location is an essential function of this job.

Being able and ready to work in-person with Chaffey students, Chaffey employees, or other members of the Chaffey community/Chaffey partners/Chaffey contractors is an essential function of this job.

To apply, please visit https://apptrkr.com/3588376

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