Enrollment Services Specialist at Hartnell Community College
About the Employer
Hartnell College is one of the oldest institutions of higher education in California. Founded in 1920 as Salinas Junior College, the school was renamed Hartnell College in 1948, and the Hartnell Community College District was established the following year. The College is preparing to join with its students, employees, alums and the greater community to celebrate its Centennial, beginning in Fall 2019. Hartnell moved into a new building on its current 54-acre site, at 411 Central Ave. in Salinas in 1936. The Main Campus is located in Monterey County, just a 25-minute drive from the scenic Monterey Peninsula and the Monterey Regional Airport. Its Alisal Campus in east Salinas, opened in 2014, houses its Agricultural Business and Technology Institute, its Sustainable Design and Construction Center, a diesel program, an automotive technology program and its computer science program. Hartnell also holds classes at its education center in King City, opened in 2002, and at numerous off-campus locations in north and south Monterey County. Thanks to a $167 million local bond measure – known as Measure T – approved by district voters in 2016, it is preparing to expand that facility and open new centers in Soledad and Castroville, as well as a new state-of-the-art building for its nursing and allied health programs on the Main Campus. Along with renovation of two classroom buildings and new landscaping, also on the Main Campus, those projects are scheduled for completion by 2021. The College serves the Salinas Valley, a fertile agricultural region some 10 miles wide and 100 miles long, as well as part of southern San Benito County. It draws most of its annual enrollment of 17,000 students from Salinas and the communities of Bradley, Castroville, Chualar, Gonzales, Greenfield, Jolon, King City, Lockwood, Moss Landing, San Ardo, San Lucas and Soledad. Students also come from Monterey Peninsula communities and elsewhere in California’s Central Coast, as well as from other states and countries. All are drawn Hartnell's academic excellence and focus on the success of students in its four-year transfer, nursing and technical programs, as well as a proud tradition in intercollegiate athletics, with 12 men’s and women’s teams.
Job Description / Essential Elements:
Print
Enrollment Services Specialist
Location:
Main Campus
Job Code:
376
# of Openings:
1
OPEN UNTIL FILLED: first application review March 18, 2022 DESCRIPTION
Under the limited direction of the Dean of Student Affairs, Enrollment Services, the Enrollment Services Specialist serves as the main resource to students and the public relating to Admissions and Records, Financial Aid, Assessment, Cashiering, and other matriculation components and student services. The Enrollment Services Specialist is largely a front counter, customer service position, and is critical in creating a welcoming, positive atmosphere for all students and visitors to the college.
RESPRESENTATIVE DUTIES
Respond to student inquiries regarding admissions, registration, grades, and financial aid in person, by phone, or via email
Collect enrollment-related forms and review for completeness, including concurrent enrollment, course repetition, and prerequisite clearance/challenge, late add, and grade change requests; enter data from forms into college's database system
Process student requests for transcripts and registrations as needed
Answer questions on a variety of financial aid topics including: all federal, state, and institutional financial aid programs, the financial aid application process, required documents and deadlines, the disbursement process, and the status of current year awards
Collect and review financial aid forms and required documents for completeness; enter data from forms into college's database system
Make appointments with Financial Aid staff as necessary
Responsible for accessing the National Student Loan Data System (NSLDS) to process student applications, according to the standards and rules of behavior of NSLDS
Collect, review, approve, and award California College Promise Grants
Coordinate student workers to assist students with applying, registering, and answering student questions using the online PAWS system
Oversee training of student workers, including student ambassadors, in Admissions and Records and Financial Aid areas
Serve as a resource for information about the campus and available services and activities; assist in outreach efforts by giving with presentations and workshops related to financial aid and enrollment services
Aid students in the use of computer stations to access online student information and services
Foster culture emphasizing student use of online self-service options
Help coordinate student access to services such as career and transfer counseling, assessment, cashiering, veteran's services, scholarships, DSPS, EOPS, and other student and academic support services
Responsible for assisting with and trouble-shooting problems with the submission of required reports to the Chancellor's Office
Capture data on the use of all services provided by Student Ambassadors and staff and create monthly reports
Serve as part of the core enrollment services support team; provide back-up assistance to financial aid staff and admissions and records staff as needed.
When serving at a satellite campus, may also proctor exams, make counseling and assessment appointments, and handle cash transactions.
Serve on and attend assigned committees.
Perform related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
KNOWLEDGE OF:
Admissions and Records rules, regulations, policies and procedures
Community college courses, curriculum, graduation, and transfer requirements
Community college credit evaluation policies and procedures
Financial Aid programs, processes, and timelines and tax documents
Regulations governing the community college registration procedures
The matriculation process, including assessment, counseling, and cashiering, as well as
EOPS and DSPS and other student support programs
CSU and UC general education requirements
Transcript evaluation methods to determine equivalencies
Prerequisites for Hartnell courses
Modern office practices, procedures, and equipment.
Record-keeping techniques
Correct English usage, grammar, spelling, punctuation, and vocabulary
District organization, operations, policies and objectives
Applicable sections of state Education Code and other laws
Technical aspects of field of specialty
Interpersonal skills using tact, patience, and courtesy
Oral and written communication skills
ABILITY TO:
Interpret and explain rules, regulations, procedures, policies and catalogs regarding student registration, transcript evaluation, graduation, degree and transfer requirements, and financial aid.
Perform difficult and technical records evaluation duties.
Perform immediate and complex analysis of various application materials, including transcripts from other schools and colleges.
Coordinate evaluation activities with other staff members and departments
Operate a variety of equipment including a computer, scanner and others as assigned
Maintain confidential and complex records and files.
Make arithmetic calculations quickly and accurately.
Analyze situations accurately and adopt an effective course of action.
Use excellent organizational skills, prioritize, and manage a workload both independently and as part of a team.
Maintain a high level of computer proficiency and the ability to quickly learn new programs
Work in a fast-paced environment and support multiple functions with fluctuating priorities
Train and provide work direction to others
Make independent judgments with limited supervision
Communicate effectively both orally and in writing
Work with a diverse student population and communicate with the Spanish-speaking community
Demonstrate positive interpersonal skills using tact, patience, and courtesy, often in a high volume environment
Establish and maintain cooperative and effective working relationships with others.
Type at an acceptable rate of speed
MINIMUM REQUIREMENTS
Any combination equivalent to: an associate's degree
Three years of increasingly responsible experience involving a student services or related function.
Bilingual (English/Spanish), desired
CONDITIONS OF EMPLOYMENT
Regular, full-time, 12 months per year, 40 hours per week, classified position. Weekly Schedule: Monday- Friday, 8:00 a.m. - 5:00 p.m. Starting Salary: $4,357/month (Step A). Salary Range 26 on CSEA salary schedule: $4,357 - $5,296/month (5 steps). District provides health benefits, which currently consist of full medical, dental, and vision insurance for employee and high percentage of coverage for eligible dependents. District-paid life, accident and income protection insurance is provided for the employee only. Must become a member of the Public Employees' Retirement System (PERS).
COVID-19 VACCINATION REQUIREMENT
Board Policy 7330 Communicable Diseases-Employees requires that all newly hired and current employees of the Hartnell Community College District be fully vaccinated against COVID-19. All new employees must be fully vaccinated by the first day of employment. An exemption may be requested by individuals who cannot be vaccinated due to medical and/or religious reasons. Employees who receive an exemption will be required to wear a mask or face covering while on District property and/or facilities and will be required to undergo COVID-19 testing twice weekly. For more information about Hartnell CCD's vaccine requirement, please visit the District COVID-19 Information Website.
APPLICATION PROCEDURE
The following documents MUST be uploaded as attachments to your on-line application:
1. Resume
2. Cover letter
3. College/university transcripts (copies ok)
It is the policy of the Hartnell College Community District that no person shall be discriminated against in any employment procedure on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, marital status, veteran status, or disability. The College actively seeks applications from candidates who have multi-cultural experience. Contact the Office of Human Resources and Equal Employment Opportunity if you need any special accommodations to complete the application process.
To apply, visit https://apptrkr.com/2888935
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