HELENDALE SCHOOL DISTRICT

JOB DESCRIPTION

(Classified Bargaining Unit)

POSITION:                        Maintenance Operation Technology Support Technician

SUMMARY:             

Directly responsible to the Director of MOTT, performs a variety of installation, maintenance, and repair of computer & Maintenance hardware, software, and networks as related to the LEA’s technology systems in order to promote opportunities to learn in a safe educational environment. Performs other related work as directed.

ESSENTIAL JOB FUNCTIONS:

1.   Provides technical support and training related to computer hardware and software

2.   Maintains, troubleshoots, repairs and performs basic network administration on network systems, computers, file servers and communication systems

3.   Sets up, configures, and maintains directory structures

4.   Maintains data integrity, confidentiality and retrieval

5.   Installs computer hardware and software

6.   Assists  in the diagnosis and repair of  all computer related equipment

7.   Makes recommendations for technology upgrades and replacements

8.   Picks up and delivers computer and computer related equipment to and from the LEA’s facilities

9.   Reads and works with network maps, schematic drawings and applicable manuals

10.  Spot checks work of contractors and work crews to update supervisors on status of projects as requested

11.  Communicates and coordinates with outside contractors and vendors related to technology

12.  Uses a variety of tools and equipment including meters, recorders, testing equipment and various hand and power tools

13.  Communicates with the LEA’s personnel and outside agencies to exchange information and resolve issues or concerns

14.  Operates LEA vehicles

15.  Estimates time, materials, and costs to complete assigned jobs

16.  Accomplishes tasks in a safe, timely, and legal manner

17.  Receives and processes computer support tickets

18.  Maintains routine records related to assigned activities

19.  Follows procedures for maintaining inventory and accounting for its use

20.  Maintains cleanliness and removes debris after performing work

21.  Reports safety, sanitation, and fire hazards to the Director of MOTT

22.  Communicates and works cooperatively with sites and co-workers

23.  Attends training as directed

24. Assist parents and students with Chromebooks, Illuminate, student emails, passwords, and troubleshooting

25.  Establish and maintain good customer and public relationships

26.  Support teachers with PLATO (learning environment)

27.  Assist Maintenance: Performs necessary repairs, renovations and upkeep of buildings and facilities

28.  Adheres to rules and regulations related to health and safety

29. Assist with necessary minor repair and/or remodeling to structures within the LEAs

30.  Assist with maintenance necessary to keep equipment and buildings in operable working condition

31.  Performs emergency repairs in and around schools

32.  Supports LEA priorities for a safe and clean campus

33.  Performs other related duties as directed/assigned

MINIMUM QUALIFICATIONS:       

Licensing/Certifications:

• Possession of a valid California Drivers License with no Vehicle Code moving violation within the last 12 months of obtaining the position

• High School Diploma or equivalent

• Passage of a physical exam

• FBI/DOJ Clearance

Knowledge of:

·    Google and Microsoft operating systems

·    Local area network theory, operations and administration

·   Computer electronic and electrical theory

·   Methods, materials, tools, and equipment used in the technology & maintenance field

·   Appropriate health and safety procedures including, but not limited to proper lifting  techniques

Ability to:

·       Safely use a wide variety of tools and equipment skillfully to complete assignments

·         Meet schedules and timelines

·         Work independently with minimal direction and/or supervision

·         Adhere to health and safety procedures, regulations and codes

·         Maintain routine records

·         Perform a variety of computer/communication maintenance and  repair work

·         Understand and carry out oral and written directions

·         Communicate effectively both orally and in writing

·         Perform heavy manual labor

EXPERIENCE:                 Required:

• Professional experience with installed computer hardware and software

• Basic knowledge of maintenance and operations

Desired:

• Prior employment as a computer technician.

WORKING

CONDITIONS:                  Environment:

• Indoor and outdoor environment

• Driving a vehicle to conduct work

Physical Demands:

·         Lifting, carrying, pushing and pulling heavy objects as assigned

·         Ability to operate a variety of specialized equipment and tools

·         Visually inspecting systems and  reading/comprehending a variety of materials

·         Hearing and speaking to exchange information

·         Standing for extended periods of time

·         Bending at the waist, kneeling or crouching

·         Climbing ladders

Hazards:

• Working around and with machinery having moving part

• Electrical power supply

• Working in a cramped or restrictive work area

Board Approved: September 6, 2017