Help Desk Technician III at El Dorado County Office of Education
About the Employer
At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success.
Requirements / Qualifications
Requirements / Qualifications
This recruitment will be used to form an eligibility list. The eligibility list will be active for a period of six (6) months and will be utilized to fill current and future vacancies in this classification. Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment. Primary responsibility is user technical support and customer service utilizing phone, email, and ticketing system. Be present and visible in the Help Desk area and available to users requiring technical assistance. Assisting staff and students with setup, configuration, and maintenance of technology equipment and software. Guides staff regarding the use of a broad range of products, offerings, and services. Creates and manages employee accounts to authenticate to systems. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures. Job requirements - Qualifications: Education: High school diploma or equivalent. Education at a level to demonstrate the ability to perform the duties and responsibilities as described. Experience: One year of increasingly responsible computer applications and systems analysis experience in a help desk environment. Experience in carrying out the duties and responsibilities of the class or experience in maintaining and repairing audio visual and computer components. Demonstrated competency in systems documentation. A-1 computer certification highly desirable.
Please attach the following documents to your completed application:
- Letter of Introduction
- Letter(s) of Recommendation (Two (2) Current Letters (within the last 2 years))
- Resume
This recruitment will be used to form an eligibility list. The eligibility list will be active for a period of six (6) months and will be utilized to fill current and future vacancies in this classification. Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment. Primary responsibility is user technical support and customer service utilizing phone, email, and ticketing system. Be present and visible in the Help Desk area and available to users requiring technical assistance. Assisting staff and students with setup, configuration, and maintenance of technology equipment and software. Guides staff regarding the use of a broad range of products, offerings, and services. Creates and manages employee accounts to authenticate to systems. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures. Job requirements - Qualifications: Education: High school diploma or equivalent. Education at a level to demonstrate the ability to perform the duties and responsibilities as described. Experience: One year of increasingly responsible computer applications and systems analysis experience in a help desk environment. Experience in carrying out the duties and responsibilities of the class or experience in maintaining and repairing audio visual and computer components. Demonstrated competency in systems documentation. A-1 computer certification highly desirable.
Please attach the following documents to your completed application:
- Letter of Introduction
- Letter(s) of Recommendation (Two (2) Current Letters (within the last 2 years))
- Resume
Comments and Other Information
If you are an individual with a disability and need an accommodation to assist in completing your application, please contact Jana Rapetti, Personnel Technician, at jrapetti@edcoe.org or 530-295-2242.
The County Board of Education and Superintendent are committed to provide El Dorado County Office of Education employees, interns, volunteers, and job applicants a safe, positive environment where they are assured of full and equal employment access and opportunities, protection from harassment or intimidation, and freedom from any fear of reprisal or retribution for asserting their employment rights in accordance with law. This policy shall apply to all EDCOE employees and, to the extent required by law, to interns, volunteers, and job applicants.
No employee shall be discriminated against or harassed by any coworker, supervisor, manager, or other person with whom the employee comes in contact in the course of employment, on the basis of the employee’s, actual or perceived, race, color, age, religious creed, ancestry, national origin, ethnic group identification, marital, pregnancy, physical or mental disability, medical condition, genetic information, military and veteran status, gender, gender identity, gender expression, sex, sexual orientation; or the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.
The following person is designated as the Title IX Coordinator:
Amy Andersen, Executive Director of Personnel Services
6767 Green Valley Road
Placerville, California 95667
(530) 295-2242
Comments and Other Information
If you are an individual with a disability and need an accommodation to assist in completing your application, please contact Jana Rapetti, Personnel Technician, at jrapetti@edcoe.org or 530-295-2242.
The County Board of Education and Superintendent are committed to provide El Dorado County Office of Education employees, interns, volunteers, and job applicants a safe, positive environment where they are assured of full and equal employment access and opportunities, protection from harassment or intimidation, and freedom from any fear of reprisal or retribution for asserting their employment rights in accordance with law. This policy shall apply to all EDCOE employees and, to the extent required by law, to interns, volunteers, and job applicants.
No employee shall be discriminated against or harassed by any coworker, supervisor, manager, or other person with whom the employee comes in contact in the course of employment, on the basis of the employee’s, actual or perceived, race, color, age, religious creed, ancestry, national origin, ethnic group identification, marital, pregnancy, physical or mental disability, medical condition, genetic information, military and veteran status, gender, gender identity, gender expression, sex, sexual orientation; or the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.
The following person is designated as the Title IX Coordinator:
Amy Andersen, Executive Director of Personnel Services
6767 Green Valley Road
Placerville, California 95667
(530) 295-2242