Help Desk Technician III at El Dorado County Office of Education | EDJOIN

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Help Desk Technician III at El Dorado County Office of Education

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Job Information

Date Posted: 2/24/2021 Application Deadline: 3/17/2021 3:00 PM Pacific
Employment Type: Full Time Length of Work Year: 8 Hours per day, 5 Days per week, 261 Days per year, 12 Months per year
Salary: $4,307 - $5,606 monthly; Initial placement is on Step 1 of the salary range. (EDCOE pays $540/month toward medical (prorated for less than full time); no cost dental, life insurance, EAP, long term disability; vision is $4.64/month; CalPERS retirement) Number Openings: (At time of posting) 1
Contact: Jana Rapetti Email: jrapetti@edcoe.org
Phone: 530-295-2242
Mandatory Testing: A link to the multiple choice exam will be emailed after the application deadline and is due by Tuesday March 23, 2021 by 9:00 a.m.
Qualifying Appraisal Interview (QAI) Date: Friday March 26th, 2021
Selection Interview Date: Tuesday March 30, 2021

Requirements / Qualifications

Requirements / Qualifications

This recruitment will be used to form an eligibility list. The eligibility list will be active for a period of six (6) months and will be utilized to fill current and future vacancies in this classification. Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment. Primary responsibility is user technical support and customer service utilizing phone, email, and ticketing system. Be present and visible in the Help Desk area and available to users requiring technical assistance. Assisting staff and students with setup, configuration, and maintenance of technology equipment and software. Guides staff regarding the use of a broad range of products, offerings, and services. Creates and manages employee accounts to authenticate to systems. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures. Job requirements - Qualifications: Education: High school diploma or equivalent. Education at a level to demonstrate the ability to perform the duties and responsibilities as described. Experience: One year of increasingly responsible computer applications and systems analysis experience in a help desk environment. Experience in carrying out the duties and responsibilities of the class or experience in maintaining and repairing audio visual and computer components. Demonstrated competency in systems documentation. A-1 computer certification highly desirable.

Please attach the following documents to your completed application:

  • Letter of Introduction
  • Letter(s) of Recommendation (Two (2) Current Letters (within the last 2 years))
  • Resume


    This recruitment will be used to form an eligibility list. The eligibility list will be active for a period of six (6) months and will be utilized to fill current and future vacancies in this classification. Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment. Primary responsibility is user technical support and customer service utilizing phone, email, and ticketing system. Be present and visible in the Help Desk area and available to users requiring technical assistance. Assisting staff and students with setup, configuration, and maintenance of technology equipment and software. Guides staff regarding the use of a broad range of products, offerings, and services. Creates and manages employee accounts to authenticate to systems. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures. Job requirements - Qualifications: Education: High school diploma or equivalent. Education at a level to demonstrate the ability to perform the duties and responsibilities as described. Experience: One year of increasingly responsible computer applications and systems analysis experience in a help desk environment. Experience in carrying out the duties and responsibilities of the class or experience in maintaining and repairing audio visual and computer components. Demonstrated competency in systems documentation. A-1 computer certification highly desirable.

    Please attach the following documents to your completed application:

    • Letter of Introduction
    • Letter(s) of Recommendation (Two (2) Current Letters (within the last 2 years))
    • Resume

      Comments and Other Information

      If you are an individual with a disability and need an accommodation to assist in completing your application, please contact Jana Rapetti, Personnel Technician, at jrapetti@edcoe.org or 530-295-2242. The County Board of Education and Superintendent are committed to provide El Dorado County Office of Education employees, interns, volunteers, and job applicants a safe, positive environment where they are assured of full and equal employment access and opportunities, protection from harassment or intimidation, and freedom from any fear of reprisal or retribution for asserting their employment rights in accordance with law. This policy shall apply to all EDCOE employees and, to the extent required by law, to interns, volunteers, and job applicants. No employee shall be discriminated against or harassed by any coworker, supervisor, manager, or other person with whom the employee comes in contact in the course of employment, on the basis of the employee’s, actual or perceived, race, color, age, religious creed, ancestry, national origin, ethnic group identification, marital, pregnancy, physical or mental disability, medical condition, genetic information, military and veteran status, gender, gender identity, gender expression, sex, sexual orientation; or the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. The following person is designated as the Title IX Coordinator: Amy Andersen, Executive Director of Personnel Services 6767 Green Valley Road Placerville, California 95667 (530) 295-2242

      Comments and Other Information


      If you are an individual with a disability and need an accommodation to assist in completing your application, please contact Jana Rapetti, Personnel Technician, at jrapetti@edcoe.org or 530-295-2242. The County Board of Education and Superintendent are committed to provide El Dorado County Office of Education employees, interns, volunteers, and job applicants a safe, positive environment where they are assured of full and equal employment access and opportunities, protection from harassment or intimidation, and freedom from any fear of reprisal or retribution for asserting their employment rights in accordance with law. This policy shall apply to all EDCOE employees and, to the extent required by law, to interns, volunteers, and job applicants. No employee shall be discriminated against or harassed by any coworker, supervisor, manager, or other person with whom the employee comes in contact in the course of employment, on the basis of the employee’s, actual or perceived, race, color, age, religious creed, ancestry, national origin, ethnic group identification, marital, pregnancy, physical or mental disability, medical condition, genetic information, military and veteran status, gender, gender identity, gender expression, sex, sexual orientation; or the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics. The following person is designated as the Title IX Coordinator: Amy Andersen, Executive Director of Personnel Services 6767 Green Valley Road Placerville, California 95667 (530) 295-2242

       


      Application Deadline

      3/17/2021 3:00 PM Pacific

      Date Posted

      2/24/2021

      Contact

      Jana Rapetti
      530-295-2242

      Number of Openings

      1

      Salary

      $4,307 - $5,606 monthly; Initial placement is on Step 1 of the salary range. (EDCOE pays $540/month toward medical (prorated for less than full time); no cost dental, life insurance, EAP, long term disability; vision is $4.64/month; CalPERS retirement)

      Length of Work Year

      8 Hours per day, 5 Days per week, 261 Days per year, 12 Months per year

      Employment Type

      Full Time

      Mandatory Testing:

      A link to the multiple choice exam will be emailed after the application deadline and is due by Tuesday March 23, 2021 by 9:00 a.m.

      Qualifying Appraisal Interview (QAI) Date:

      Friday March 26th, 2021

      Selection Interview Date:

      Tuesday March 30, 2021