SOUTH SAN FRANCISCO UNIFIED SCHOOL DISTRICT

CLASS TITLE:  IT SPECIALIST II

BASIC FUNCTION:

Under the direction of the Director of Information Technology, coordinate, monitor and provide a variety of specialized services in the installation configuration, operation, repair and maintenance of network servers, routers, firewalls and switches and related equipment; coordinate, monitor and resolve daily work order requests and assign tasks to staff as required; provide technical user support assistance; assure proper network security; oversee and perform data mapping and warehousing functions.

REPRESENTATIVE DUTIES:

ESSENTIAL DUTIES:

Coordinate, monitor and provide a variety of specialized services in the design, installation configuration, operation, repair and maintenance of District Wide Area Networks (WAN) and Local Area Networks (LAN) and related equipment; assure proper network security.

Monitor and review daily technology work order requests; determine how best to resolve these requests and delegate tasks to staff accordingly.

Troubleshoot network problems involving routing, communications, network operating systems, printing, servers, memory management and other applications; conduct diagnostic testing on computers and network configurations as needed; install patches and perform upgrades to servers; install and repair computer security equipment; add and delete electronic mail accounts.

Provide technical information to other departments, sites and end users; provide training and support in the proper use of installed software systems; respond to questions or problems in person or on the telephone.

Prepare and maintain records related to assigned activities and maintenance of system and user documentation; manage user groups and security access.

Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and software and hardware related questions; order parts and equipment in accordance with established guidelines; provide technical assistance to outside contractors.

Operate and maintain a variety of specialized equipment and software related to the upgrade, installation and repair of network systems; utilize a variety of hand and power tools to make repairs.

Attend and participate in meetings, conferences and seminars related to computer technology to maintain current knowledge of technological advances in the field.

Drive a vehicle to sites to conduct work; maintain routine records related to work performed; prioritize and respond to emergency calls.       

OTHER DUTIES:

Assist with researching, evaluating and recommending the purchase of computers, networks, peripheral equipment and software and other hardware for compatibility, user needs and District requirements.

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

Technical aspects of LAN and WAN system operations and maintenance.

Computer hardware systems and software applications utilized by the District.

Database structures, on-line applications and system capabilities of the District’s computer systems.

Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties.

Communications and networking equipment such as network hubs, switches and routers.

Personal computers and all MAC and Windows operating systems.

Record-keeping techniques.

Operation and maintenance of a variety of specialized equipment and hand tools.

Technical aspects of field of specialty.

Basic inventory methods and practices.

Local vendors and sources of supply.

Oral and written communication skills.

Interpersonal skills using tact, patience and courtesy.

Health and safety regulations.

Voice over Internet Protocol (VoIP).

Advanced Active Directory capabilities.

Principles of training and providing work direction.

ABILITY TO:

Coordinate, monitor and provide a variety of specialized services in the installation configuration, operation, repair and maintenance of computer networks and related equipment.

Diagnose computer-related problems, determining if the problem is hardware or software.

Adapt new or existing equipment for integration into current systems.

Troubleshoot and repair system malfunctions and maintain system operation.

Utilize a variety of computer applications and operating systems.

Respond to user requests for assistance and malfunction correction and provide technical support.

Research, analyze and recommend new system software and hardware.

Analyze situations accurately and adopt an effective course of action.

Develop solutions for network connectivity including Internet access.

Manage server-based applications.

Maintain records related to work performed.

Operate and maintain a variety of specialized equipment and hand tools.

Maintain current knowledge of technological advances in the field.

Communicate effectively both orally and in writing.

Establish and maintain cooperative and effective working relationships with others.

Train and provide work direction and guidance to others.

Work independently with little direction.

Plan and organize work.

Observe health and safety operations.

Train and provide work direction and guidance to others.

EDUCATION AND EXPERIENCE:

Any combination equivalent to:  graduation from high school supplemented by a college-level degree in computer science or a related field and three years of experience in the installation configuration, maintenance and repair of computer systems, networks, peripherals and related equipment.

LICENSES AND OTHER REQUIREMENTS:

Valid California driver’s license and proof of current California auto liability insurance at time of appointment, and throughout employment in this classification.

Personal automobile for job-related travel.

CCNA and/or MCSE preferred.

WORKING CONDITIONS:

ENVIRONMENT:

Indoor environment.

Driving a vehicle to conduct work.

PHYSICAL DEMANDS:

Dexterity of hands and fingers to operate a computer keyboard.

Hearing and speaking to exchange information in person and on the telephone.

Seeing to read a variety of materials and view a computer monitor.

Sitting or standing for extended periods of time.

Lifting, carrying, pushing or pulling moderately heavy objects.

Bending at the waist, kneeling or crouching.

Reaching overhead, above the shoulders and horizontally.