Customer Service / Technology Support Specialist at Fresno County Superintendent of Schools
About the Employer
Consider the Office of the Fresno County Superintendent of Schools (“FCSS”) for a meaningful career and work with a team of caring, highly skilled professionals. FCSS collectively supports strong academic programs, career technical education and the arts for all students in Fresno County. With more than 1,400 employees working across the central valley, we manage to maintain a family like atmosphere. Explore the website to learn about FCSS and how you can join a team of incredible people with a common goal, providing the best educational experience for all students.
Job Summary
Job Summary
Under the direction of an assigned supervisor, act as the main interface between external and/or internal customers and the development team, providing subject matter expertise to ensure solution comprehensiveness, quality and accuracy based on customer expectations; work directly with customers to provide high-level support in user experience, best practices, and in finding technical resolutions, as needed.
Requirements / Qualifications
Requirements / Qualifications
MATERIALS- CLICK ON THE JOB DESCRIPTION/ESSENTIAL ELEMENTS TO REVIEW POSITION REQUIREMENTS. Only those meeting the position requirements will move forward for review. Required: Two (2) Letters of Reference. It is recommended that letters of references be authored by professional affiliations and specific to the open position.
Salary Placement: The successful applicant will be placed on the appropriate salary schedule based on the range of the position being filled. The successful applicant will be placed on Step 1 unless given credit for prior verified related professional experience. Applicant shall provide all related professional experience on application materials to complete the years of experience verification. IMPORTANT NOTE TO APPLICANTS When submitting an application and required documents, please note the following: •Required documents submitted after the closing date and time of position will not be considered. •Once position has closed, please do not upload or change required document attachments. •Please print and view job description for the required documents, qualifications and experience needed for this position. Once position closes you will not be able to go back and view.
- Letter of Introduction
- Letter(s) of Reference (2 Letters of Reference are required, and it is recommended that letters be authored by professional affiliations and specific to the open position.)
- Resume
MATERIALS- CLICK ON THE JOB DESCRIPTION/ESSENTIAL ELEMENTS TO REVIEW POSITION REQUIREMENTS. Only those meeting the position requirements will move forward for review. Required: Two (2) Letters of Reference. It is recommended that letters of references be authored by professional affiliations and specific to the open position.
Salary Placement: The successful applicant will be placed on the appropriate salary schedule based on the range of the position being filled. The successful applicant will be placed on Step 1 unless given credit for prior verified related professional experience. Applicant shall provide all related professional experience on application materials to complete the years of experience verification. IMPORTANT NOTE TO APPLICANTS When submitting an application and required documents, please note the following: •Required documents submitted after the closing date and time of position will not be considered. •Once position has closed, please do not upload or change required document attachments. •Please print and view job description for the required documents, qualifications and experience needed for this position. Once position closes you will not be able to go back and view.
- Letter of Introduction
- Letter(s) of Reference (2 Letters of Reference are required, and it is recommended that letters be authored by professional affiliations and specific to the open position.)
- Resume
Comments and Other Information
Once your application has been successfully transmitted to the Fresno County Superintendent of Schools, you will receive an automated response from EDJOIN. Please ensure that you have received this email; it will contain information on the next steps of the selection process.
Equal Opportunity Employer
The Fresno County Superintendent of Schools does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, religious creed, age, marital status, pregnancy, physical or mental disability, medical condition, veteran status, gender, gender identity, gender expression or sexual orientation, or any other basis protected by federal, state or local law, ordinance or regulation, in its educational program(s) or employment. Employees of this County are required to comply with the provisions of Title VI of the Civil Rights Act, Title VII, and Title IX of the 1972 Educational Amendments, and the ADA Act of 1990.
No person shall be denied employment solely because of any impairment which is unrelated to the ability to engage in activities involved in the position(s) or program for which application has been made. Upon the job applicant providing notice to the Fresno County Superintendent of Schools, a reasonable accommodation will be provided to applicant so he/she may participate in the hiring process.
Any offer is contingent upon fingerprint clearance, maintenance of all credentials and/or certificates necessary to perform the duties of the above entitled position, current medical verification that incumbent is free of active tuberculosis and/or physical examination clearance. Certain criminal charges may also impact any job offer.
Comments and Other Information
Once your application has been successfully transmitted to the Fresno County Superintendent of Schools, you will receive an automated response from EDJOIN. Please ensure that you have received this email; it will contain information on the next steps of the selection process.
Equal Opportunity Employer
The Fresno County Superintendent of Schools does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, religious creed, age, marital status, pregnancy, physical or mental disability, medical condition, veteran status, gender, gender identity, gender expression or sexual orientation, or any other basis protected by federal, state or local law, ordinance or regulation, in its educational program(s) or employment. Employees of this County are required to comply with the provisions of Title VI of the Civil Rights Act, Title VII, and Title IX of the 1972 Educational Amendments, and the ADA Act of 1990.
No person shall be denied employment solely because of any impairment which is unrelated to the ability to engage in activities involved in the position(s) or program for which application has been made. Upon the job applicant providing notice to the Fresno County Superintendent of Schools, a reasonable accommodation will be provided to applicant so he/she may participate in the hiring process.
Any offer is contingent upon fingerprint clearance, maintenance of all credentials and/or certificates necessary to perform the duties of the above entitled position, current medical verification that incumbent is free of active tuberculosis and/or physical examination clearance. Certain criminal charges may also impact any job offer.
Application Deadline
10/21/2020 3:00 PM Pacific
Date Posted
9/30/2020
Contact
Anush Dolukhanyan
559-265-3029
559-265-3029
Number of Openings
1
Add'l Salary Info
Range: Min $5,624 - Max $6,836 monthly
Length of Work Year
Regular Position - 261 Duty Days per School Year
Employment Type
Full Time
Benefits:
Yes - See Benefit Election Forms
Department:
Cyber High
Work Schedule:
M-F 8:00 am - 5:00 pm
Work Location:
Teleworking
Anticipated Interview Date:
November 4, 2020
Anticipated Start Date:
December 1, 2020