TECHNOLOGY SUPPORT SPECIALIST II - INFORMATION TECHNOLOGY - W232 at Fresno Unified School District
Requirements / Qualifications
Requirements / Qualifications
FOR QUESTIONS: PLEASE CALL THE HUMAN RESOURCES HELP DESK AT (559) 457-3500. TO APPLY FOR THE POSITION VISIT: https://www.fresnou.org/dept/hr/Pages/career-non-teachers-classified.aspx To view full job description, education requirements and licenses for this position visit: https://www.fresnou.org/dept/hr/Pages/job-descriptions.aspx Under general direction of an assigned supervisor, mentor and work directly with other support technicians in providing effective professional technical support in an increasingly complex, local and remote environment; research, troubleshoot, analyze and resolve hardware/software problems to meet the needs of the District; lead cross-functional teams to define and develop customer problem resolution plans, tracking milestones and deliverables; oversee inbound activities into the Call Tracking System to ensure technical problems are resolved in a reasonable, timely manner.
Fresno Unified School District invites you to step up and inspire students to success. California's third-largest school district with an enrollment of more than 74,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where: - Diversity is Valued - Accelerated Learning for Each Student is Key - Good First Teaching is the Focus - Collaborating with Civic Leaders Positively Impacts the Community NONDISCRIMINATION POLICY: Fresno Unified School District does not harass, intimidate, or political affiliation, gender, gender identity or expression or genetic information, mental or physical disability, sex, sexual orientation, parental or marital status, military veteran status, or any other basis protected by law or regulation, in its educational program(s) or employment.
FOR QUESTIONS: PLEASE CALL THE HUMAN RESOURCES HELP DESK AT (559) 457-3500. TO APPLY FOR THE POSITION VISIT: https://www.fresnou.org/dept/hr/Pages/career-non-teachers-classified.aspx To view full job description, education requirements and licenses for this position visit: https://www.fresnou.org/dept/hr/Pages/job-descriptions.aspx Under general direction of an assigned supervisor, mentor and work directly with other support technicians in providing effective professional technical support in an increasingly complex, local and remote environment; research, troubleshoot, analyze and resolve hardware/software problems to meet the needs of the District; lead cross-functional teams to define and develop customer problem resolution plans, tracking milestones and deliverables; oversee inbound activities into the Call Tracking System to ensure technical problems are resolved in a reasonable, timely manner.
Fresno Unified School District invites you to step up and inspire students to success. California's third-largest school district with an enrollment of more than 74,000 students is making huge strides in preparing career-ready graduates. Guided by the Board of Education's Core Beliefs that all students can and must learn at grade level and beyond, the district is gaining momentum to boost student achievement. Fresno Unified School District is seeking dynamic, dedicated and motivated individuals. Individuals need to be committed to continuous improvement, results driven and eager to work in a diverse community. We are committed to creating a culture where: - Diversity is Valued - Accelerated Learning for Each Student is Key - Good First Teaching is the Focus - Collaborating with Civic Leaders Positively Impacts the Community NONDISCRIMINATION POLICY: Fresno Unified School District does not harass, intimidate, or political affiliation, gender, gender identity or expression or genetic information, mental or physical disability, sex, sexual orientation, parental or marital status, military veteran status, or any other basis protected by law or regulation, in its educational program(s) or employment.
Comments and Other Information
Any combination equivalent to: two years of college-level course work in computer science or related field; three years experience in technical call center or technical support working environment including experience in desktop operating systems, network concepts and remote access; experience working with Helpdesk ticketing software; experience with TCP/IP and related network protocol.
Microsoft Certified Desktop Support Technician (MCDST) and A+ or equivalent or ability to obtain within one year.
Valid California Driver’s License.
Letters of Support are valid for two (2) years. Failure to update your Letters of Support will prevent you from moving forward in the hiring process.
Special Requirement: This position may work additional assignments including evenings and weekends to accommodate testing, support, maintenance and potential call back duty responsibilities.
Comments and Other Information
Any combination equivalent to: two years of college-level course work in computer science or related field; three years experience in technical call center or technical support working environment including experience in desktop operating systems, network concepts and remote access; experience working with Helpdesk ticketing software; experience with TCP/IP and related network protocol.
Microsoft Certified Desktop Support Technician (MCDST) and A+ or equivalent or ability to obtain within one year.
Valid California Driver’s License.
Letters of Support are valid for two (2) years. Failure to update your Letters of Support will prevent you from moving forward in the hiring process.
Special Requirement: This position may work additional assignments including evenings and weekends to accommodate testing, support, maintenance and potential call back duty responsibilities.