Chabot College

Counselor Assistant I

Job:  #2CCG24

Salary:  $2,556.62/month

Closing Date:  11/20/19

Location: Hayward, CA

To apply, submit your application and required documents on-line via our applicant system at: https://clpccd.peopleadmin.com/postings/1745

Job Summary

The Chabot-Las Positas Community College District is seeking a Counselor Assistant I for Chabot College in Hayward, California.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general supervision, perform technical and paraprofessional work involved in providing counseling related information and support services to students and other persons, and facilitating the use of student

support centers; deal with students, the public, faculty and staff in explaining decisions and in clarifying complex procedures; refer matters involving student concerns to a professional staff member; and perform a variety of clerical support duties relative to assigned area of responsibility.

DISTINGUISHING CHARACTERISTICS

Counselor Assistant I – This is the level assigned to a smaller or less complex operation or center with public contact reduced in time or numbers, or to a larger center with specialized activities. Clerical reception duties are substantial and areas of independent judgment generally call for interpreting and applying established procedures to specific cases. Independent reasoning is required in work organization and in choosing among several predetermined alternative courses of action based on general instructions and recognition of cases which may require establishing new policy or procedures.

Counselor Assistant II – This is a full, paraprofessional level primarily involved with supplying general and technical assistance to students. Responsibility will be substantial and extend to such levels as coordinating a complete student support center serving a large number of faculty and students or providing expert services to students with physical disabilities or special problems. Work is frequently left to the employee, subject to compliance with the established policies and procedures for independent judgment and decision-making which has the effect of finality in most cases, in matters not limited to certificated staff. Independent reasoning is required in interpreting and applying policies and precedents to unusual situations and in handling problems or work organization and procedures.

This is a grant/categorically funded position. Continuation of this position is contingent upon available funding on a year to year basis.

Minimum Education and Experience

Any combination of the following would provide a typical way to obtain the required knowledge and abilities.

Education/Training:

Equivalent to the completion of the twelfth grade supplemented by college level course work in liberal arts, sociology or a related field.

Experience:

One year of general clerical or other related experience with responsibility for student assisting.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

1. Operations and procedures of a college counseling office.

2. Methods of assisting and informing students in the assigned area.

3. Subject matter in the area to which assigned.

4. Interpersonal skills using tact, patience and courtesy.

5. Methods and techniques of customer service and public relations.

6. Methods and techniques of proper phone etiquette.

7. Office procedures, methods and equipment including computers and applicable software applications such as word processing, spreadsheets and databases.

8. Principles and practices of record keeping and filing.

9. Principles of business letter writing and basic report preparation.

10. Correct English usage, grammar, spelling, punctuation and vocabulary.

11. Oral and written communication skills.

12. Pertinent federal, state, and local codes, laws, and regulations.

Ability to:

1. Perform a variety of duties supporting student counseling functions.

2. Receive students in person and over the phone, provide assistance according to assigned area of responsibility and refer matters involving student concerns to a professional staff member.

3. Develop, prepare, and maintain accurate and complete counselor calendars and schedules.

4. Read, learn and apply District policies, procedures, rules and regulations pertaining to students.

5. Prepare clear and concise reports relative to assigned area.

6. Schedule and prioritize work while working with frequent interruptions.

7. Perform routine and detailed clerical tasks working independently.

8. Operate office equipment including computers and supporting word processing, spreadsheet and database applications.

9. Implement and maintain standard filing systems.

10. Type or enter data at a speed necessary for successful job performance.

11. Use correct English grammar, punctuation, and spelling.

12. Understand and follow verbal and written instructions.

13. Communicate clearly and concisely, both orally and in writing.

14. Establish and maintain effective working relationships with those contacted in the course of work.

15. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

Job Work Schedule

30 hours/week, Monday 10:30 a.m. – 5:00 p.m., Tuesday – Thursday 10:30 a.m. – 7:30 p.m., hours may vary depending on department needs, occasional evening and weekends required as needed, 12 months/year.

Notification to Applicants

The Chabot-Las Positas Community College District reserves the right to close or not fill any advertised position

Instructions for Personal Qualifications Statement

The purpose of the personal qualifications statement is for you to provide information on how your education and experience relate to the requirements and duties of the position. There is no form to complete. Applicants are requested to provide their personal qualifications statement by uploading a document, the same way as you do for your cover letter.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

1.     Resume

2.     Cover Letter

3.     Personal Qualifications Statement

4.      

Optional Documents

1.     Other Document