Alameda County Office Of Education Logo

Client Support Analyst * (Extended) at Alameda County Office Of Education

Application Deadline

7/27/2020 11:59 PM Pacific

Date Posted
6/20/2020
Contact
Number of Openings
1

Add'l Salary Info

MONTHLY SALARY RANGE: $6,960.90 – $8,462.35 (5 Steps/Range 21, CSEA)
Length of Work Year
261
Employment Type
Full Time

FTE:

1.0

Recruiter:

Robbie White

About the Employer

The Alameda County Office of Education (ACOE) supports students through our mission to provide, promote, and support leadership and service for the success of every child, in every school, every day.

Job Summary

Job Summary

The Alameda County Office of Education is currently recruiting for a Client Support Analyst in the Financial Systems Support (FSS) Department. The job of Client Support Analyst is done for the purpose/s of providing training, client support and analysis for the implementation and operation of student demographic, financial, human resources, payroll and other software; and serving as a technical advisor to ACOE staff and client district personnel. This job reports to the Assigned Administrator.

Requirements / Qualifications

Requirements / Qualifications

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Develops and prepares a wide variety of complex materials (e.g. application documentation, training materials for new procedures, changes to existing procedures, flow charts, user guides, notices, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
    • Troubleshoots malfunctions of database systems for the purpose of resolving client operational problems and/or issues and restoring services.
    • Performs detailed analysis of existing client procedures and needs assessments for the purpose of ensuring stability and performance of production databases and the availability of stored data
    • Trains officials, administrators and support staff in software application procedures, in groups and individually for the purpose of ensuring their ability to use new and/or existing databases and related software.
    • Collaborates with a variety of internal and external parties (e.g. school district officials, other staff, software providers, outside agencies, etc.) for the purpose of establishing and maintaining collaborative customer service relationships and ensuring project success.
    • Tests and/or monitors the testing of developed application software for the purpose of ensuring that product matches defined requirements and expected functionality and for recommending to clients.

    QUALIFICATIONS
    • Experience: Job related experience within a specialized field with increasing levels of responsibility is required.
    • Education: Community College and/or vocational school degree with study in job-related area.
    • Equivalency: Associate’s degree (A.A.) or equivalent in Business Administration, Information Technology or related field; four years of related experience of increasing responsibility and/or training; or equivalent combination of education and experience.

    LOCATION: Alameda County Office of Education, 313 West Winton, Hayward, CA
    APPLICATION SCREENING & EXAMINATION PROCESS:
    Applications and resumes will be screened in based on established minimum qualifications. Applicants with the highest levels of training and experience will be notified via email of date, time, and place of the written exam. The process is as follows:
    • Application & Resume Appraisal…………………….PASS/FAIL
    • Supplemental Questionnaire Appraisal……………..PASS/FAIL
    • Written Exam*…………………………………...........Weighted 50% (TBD, details will be sent via email)
    • Technical Oral Interview*……………………............Weighted 50% (TBD, details will be sent via email)
    • * Candidates must attain a minimum score of 70% on all scored processes.

    • Answers to Supplemental Questions
    • Copy of Transcript
    • Resume

      ESSENTIAL DUTIES AND RESPONSIBILITIES
      • Develops and prepares a wide variety of complex materials (e.g. application documentation, training materials for new procedures, changes to existing procedures, flow charts, user guides, notices, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
      • Troubleshoots malfunctions of database systems for the purpose of resolving client operational problems and/or issues and restoring services.
      • Performs detailed analysis of existing client procedures and needs assessments for the purpose of ensuring stability and performance of production databases and the availability of stored data
      • Trains officials, administrators and support staff in software application procedures, in groups and individually for the purpose of ensuring their ability to use new and/or existing databases and related software.
      • Collaborates with a variety of internal and external parties (e.g. school district officials, other staff, software providers, outside agencies, etc.) for the purpose of establishing and maintaining collaborative customer service relationships and ensuring project success.
      • Tests and/or monitors the testing of developed application software for the purpose of ensuring that product matches defined requirements and expected functionality and for recommending to clients.

      QUALIFICATIONS
      • Experience: Job related experience within a specialized field with increasing levels of responsibility is required.
      • Education: Community College and/or vocational school degree with study in job-related area.
      • Equivalency: Associate’s degree (A.A.) or equivalent in Business Administration, Information Technology or related field; four years of related experience of increasing responsibility and/or training; or equivalent combination of education and experience.

      LOCATION: Alameda County Office of Education, 313 West Winton, Hayward, CA
      APPLICATION SCREENING & EXAMINATION PROCESS:
      Applications and resumes will be screened in based on established minimum qualifications. Applicants with the highest levels of training and experience will be notified via email of date, time, and place of the written exam. The process is as follows:
      • Application & Resume Appraisal…………………….PASS/FAIL
      • Supplemental Questionnaire Appraisal……………..PASS/FAIL
      • Written Exam*…………………………………...........Weighted 50% (TBD, details will be sent via email)
      • Technical Oral Interview*……………………............Weighted 50% (TBD, details will be sent via email)
      • * Candidates must attain a minimum score of 70% on all scored processes.

      • Answers to Supplemental Questions
      • Copy of Transcript
      • Resume

      Comments and Other Information

      ADDITIONAL INFORMATION FOR APPLICANTS HOW TO APPLY: All applicants must submit an application via the EDJOIN website by 11:59 p.m. on the posted closing date. All required documents must be submitted with the application for consideration. To be considered for this position, all applicants must fully complete the EdJoin Online Application. Resumes will be accepted, but WILL NOT substitute for completing the EdJoin Online Application. EXAMINATION PROCEDURES: The examination will consist of test parts that relate to job performance. These may include a written examination, a skills performance test, a comparative evaluation of education and experience, and/or an oral examination before a Qualifications Appraisal Board. All oral examinations are electronically recorded. An overall passing score of 70% is required for placement on the eligibility list. APPLICANTS WITH DISABILITIES: As required by law, reasonable accommodation will be made to ensure the participation of qualified disabled applicants in the examination process. Disabled applicants must submit their needs in writing at the time of application. If necessary, the Personnel Commission Services Office (PCSO) will contact the applicant to discuss, clarify, or if necessary, deny the request if it is determined to be "unreasonable." ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any part of the examination must contact the PCSO at least three (3) days in advance of the test date at (510) 670-4109 or rwhite@acoe.org. Hearing-impaired individuals should contact the California Relay Service (CRS) at 1-800-735-2929. Failure to contact to make a request within the specified timeframe may result in an inability to accommodate. ALL APPLICANT COMMUNICATION: All applicant communications will be sent via email from no-reply@edjoin.org to the email address listed on the application submitted. Please make sure that you check your spam/bulk mail regularly. ELIGIBILITY AND APPOINTMENTS: Names of successful applicants are placed on an eligibility list (approved by the Personnel Commission) in order of their final scores. The persons with the three highest ranks are certified to each vacancy. The department with the current vacancy may appoint one of these eligible applicants. Those not selected will have their names returned to the eligibility list, and may be certified to the next vacancy. Eligibility lists are valid for one year, unless otherwise stated. HEALTH AND BACKGROUND INVESTIGATION: A person shall not be initially employed by a school district, or employed under contract, in a certificated or classified position unless the person has submitted to a tuberculosis risk assessment (administered by a health care provider) within the past 60 days (AB 1667). If no risk factors are identified, an examination is not required. Employees who have not identified risk factors or who test negative for TB are required to undergo screening every four years. If tuberculosis risk factors are identified, the person must be administered a TB test. If the TB test is positive, it must be followed by a chest x-ray to exclude active infectious TB. California law also requires public educational employees to be fingerprinted (through DOJ/FBI LIVESCAN) at the time of appointment and a criminal record check must be completed preceding the starting date of employment. All convictions must be declared and explained on the application. BENEFITS: ACOE offers a generous benefit package. Please see details on our website at https://drive.google.com/drive/folders/1mXRTrT8gkJH_qp0mJTAQaq3xXTauK4Er. UNION DUES: Persons appointed to positions other than Management, Supervisory, or Confidential are represented by California School Employees Association (CSEA) Local Chapter 615, and have the option to become a member of the union. Those who choose to join will have union dues deducted from their monthly wages accordingly. I-9/RIGHT TO WORK: All persons employed by Alameda County Office of Education are required to comply with the Immigration Reform and Control Act of 1986 by presenting documents to verify identity and authorization to work in the United States, upon hire. For more information, visit https://www.uscis.gov/i9. VETERAN'S PREFERENCE: In order to be granted veteran's preference, proof of veteran status must be submitted with application materials presented prior to the date of examination. Upon passing the OPEN COMPETITIVE examination process, a veteran of the United States Armed Forces who served in time of war for a period of 30 consecutive days or more and who has been discharged or released under conditions other than dishonorable, is granted preference of five points. An additional preference of five points is granted to such a veteran if he/she has a service connected disability (of 10% or more) and presents proof of current compensable disability. MANDATED REPORTER TRAINING: Mandated reporter training is a condition of employment. AB 1432 requires employers to train employees upon hire and annually in the detection of child abuse and neglect, the proper actions to be taken in suspected cases, and how to report them. EQUAL OPPORTUNITY EMPLOYER: The Alameda County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. MERIT SYSTEM: Merit System law, as prescribed by the California Education Code, governs all classified (non-teaching) employees. The Merit System is a method of personnel management which is designed to promote the efficiency and economy of the workforce and the good of the public by providing for the selection and retention of employees, promotional opportunities, in service training, and other related matters on the basis of merit, fitness, and the principle of “like pay for like work.” We reserve the right to make any changes to the announced examination components.

      Comments and Other Information


      ADDITIONAL INFORMATION FOR APPLICANTS HOW TO APPLY: All applicants must submit an application via the EDJOIN website by 11:59 p.m. on the posted closing date. All required documents must be submitted with the application for consideration. To be considered for this position, all applicants must fully complete the EdJoin Online Application. Resumes will be accepted, but WILL NOT substitute for completing the EdJoin Online Application. EXAMINATION PROCEDURES: The examination will consist of test parts that relate to job performance. These may include a written examination, a skills performance test, a comparative evaluation of education and experience, and/or an oral examination before a Qualifications Appraisal Board. All oral examinations are electronically recorded. An overall passing score of 70% is required for placement on the eligibility list. APPLICANTS WITH DISABILITIES: As required by law, reasonable accommodation will be made to ensure the participation of qualified disabled applicants in the examination process. Disabled applicants must submit their needs in writing at the time of application. If necessary, the Personnel Commission Services Office (PCSO) will contact the applicant to discuss, clarify, or if necessary, deny the request if it is determined to be "unreasonable." ACCOMMODATION REQUESTS: Candidates who require reasonable accommodations for any part of the examination must contact the PCSO at least three (3) days in advance of the test date at (510) 670-4109 or rwhite@acoe.org. Hearing-impaired individuals should contact the California Relay Service (CRS) at 1-800-735-2929. Failure to contact to make a request within the specified timeframe may result in an inability to accommodate. ALL APPLICANT COMMUNICATION: All applicant communications will be sent via email from no-reply@edjoin.org to the email address listed on the application submitted. Please make sure that you check your spam/bulk mail regularly. ELIGIBILITY AND APPOINTMENTS: Names of successful applicants are placed on an eligibility list (approved by the Personnel Commission) in order of their final scores. The persons with the three highest ranks are certified to each vacancy. The department with the current vacancy may appoint one of these eligible applicants. Those not selected will have their names returned to the eligibility list, and may be certified to the next vacancy. Eligibility lists are valid for one year, unless otherwise stated. HEALTH AND BACKGROUND INVESTIGATION: A person shall not be initially employed by a school district, or employed under contract, in a certificated or classified position unless the person has submitted to a tuberculosis risk assessment (administered by a health care provider) within the past 60 days (AB 1667). If no risk factors are identified, an examination is not required. Employees who have not identified risk factors or who test negative for TB are required to undergo screening every four years. If tuberculosis risk factors are identified, the person must be administered a TB test. If the TB test is positive, it must be followed by a chest x-ray to exclude active infectious TB. California law also requires public educational employees to be fingerprinted (through DOJ/FBI LIVESCAN) at the time of appointment and a criminal record check must be completed preceding the starting date of employment. All convictions must be declared and explained on the application. BENEFITS: ACOE offers a generous benefit package. Please see details on our website at https://drive.google.com/drive/folders/1mXRTrT8gkJH_qp0mJTAQaq3xXTauK4Er. UNION DUES: Persons appointed to positions other than Management, Supervisory, or Confidential are represented by California School Employees Association (CSEA) Local Chapter 615, and have the option to become a member of the union. Those who choose to join will have union dues deducted from their monthly wages accordingly. I-9/RIGHT TO WORK: All persons employed by Alameda County Office of Education are required to comply with the Immigration Reform and Control Act of 1986 by presenting documents to verify identity and authorization to work in the United States, upon hire. For more information, visit https://www.uscis.gov/i9. VETERAN'S PREFERENCE: In order to be granted veteran's preference, proof of veteran status must be submitted with application materials presented prior to the date of examination. Upon passing the OPEN COMPETITIVE examination process, a veteran of the United States Armed Forces who served in time of war for a period of 30 consecutive days or more and who has been discharged or released under conditions other than dishonorable, is granted preference of five points. An additional preference of five points is granted to such a veteran if he/she has a service connected disability (of 10% or more) and presents proof of current compensable disability. MANDATED REPORTER TRAINING: Mandated reporter training is a condition of employment. AB 1432 requires employers to train employees upon hire and annually in the detection of child abuse and neglect, the proper actions to be taken in suspected cases, and how to report them. EQUAL OPPORTUNITY EMPLOYER: The Alameda County Office of Education prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance. MERIT SYSTEM: Merit System law, as prescribed by the California Education Code, governs all classified (non-teaching) employees. The Merit System is a method of personnel management which is designed to promote the efficiency and economy of the workforce and the good of the public by providing for the selection and retention of employees, promotional opportunities, in service training, and other related matters on the basis of merit, fitness, and the principle of “like pay for like work.” We reserve the right to make any changes to the announced examination components.