HELP DESK TECHNICIAN / JR. SYSTEMS ADMINISTRATOR at Mater Dei Catholic High School

Job Summary

Job Summary

HelpDesk Technician & Jr. Systems Administrator JOB GOAL: Under the supervision and direction of the Chief Technology Officer, provide specialized technical support services to assist students and staff in the use of the Mater Dei technology in order to increase the effectiveness of the total educational technology program. Provide insightful advice and friendly, hands-on technical support to all of Mater Dei. Quickly diagnose technical issues on the spot (the Mater Dei Crusader Digital Lounge and throughout campus classrooms/boardrooms), explaining situations with patience and empathy. ESSENTIAL FUNCTIONS & RESPONSIBILITIES:?Provide software and hardware technical support to all instructional staff; perform hardware setups, software installations, and configurations for computer systems and peripherals; tutor individuals and small groups; assist in the installation of maintenance of the local area network for the purposes of maintaining reliable data communication services; diagnose and resolve problems and malfunctions using test programs and equipment; assist students/faculty/staff in the use of instructional materials; assist computer instruction staff and assistants in hardware and software setup; use administration software to provide access for users and groups; assist in network configuration modifications; may assist in the development and supervision of extracurricular student activities, parent in-services, and related community programs; provide technical and training support; maintain work space in a clean and orderly condition; preview software and be able to recommend the purchase of new and replacement hardware and software; duties may vary, depending upon the site assignment; perform other duties as assigned. Operate PC/Mac/Google/Android/Chrome/iOS platforms, Google Nest video cameras, iPads, scanners/copiers, and other peripheral equipment; perform repairs; install and configure wired and wireless networks. Maintain accurate records.

Requirements / Qualifications

Requirements / Qualifications