Help Desk Technician at Goleta Union School District

About the Employer

GUSD has a stimulating and challenging atmosphere with a capable, articulate and professional staff. Many teachers, classified employees, and administrators have enjoyed long careers with GUSD. The staff has developed a reputation for working with a diverse student population to develop individual student potential by providing high-quality instruction aligned with state standards and supported with 21st century learning skills. Core instruction includes comprehensive traditional academic subjects extended to include character development, digital literacy, art, music, hands-on science, and physical education. All schools offer embedded programs to address specific needs of gifted students and English Learners. Each school maintains a 1.0–1.5 full time positions to support intervention needs for all students. Each student in grades 3-6 has 1:1 access to Chromebooks. In grades K-2 there is one mobile digital device for every two students. All instructional environments include access to high speed wireless connectivity to the internet.

Job Summary

Job Summary

Under the direction of the Director of Information Technology, the Help Desk Technician provides assistance to staff and students on devices, individual accounts, software applications, operations and malfunctions; provides technical troubleshooting and diagnosis; provides follow-up on reported problems; provides problem resolution assistance and performs a variety of duties in support of the Informational Technology (IT) Department.

Requirements / Qualifications

Requirements / Qualifications