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All FAQs/Get Help
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- Q:
I have forgotten my Username/Password, what should I do?
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A:
Your username and password can be obtained by following these steps:
1. Go to www.edjoin.org
2. Click the "LOGIN/REGISTER" tab at the top of the page and click LOGIN.
3. Next click the “Forgot your Username or Password?” link at the top left of the page.
3. Enter your Username or the Email Address used in your EDJOIN profile in the section labeled “I Can’t remember my password, what should I do?”
4. Click Send.
If you receive a success message, your account information will be emailed to you through a secure network, which can be accessed immediately. If you have not received the message within 45 minutes of receiving the success message, please see below.
If you have changed your email address since you registered on EDJOIN, you do not remember your username/email address, or you receive a message stating that you have multiple accounts, please click the Contact Us tab at the top of the page and forward your First and Last name, phone number and e-mail address used to set up your original account to the helpdesk so we can assist you. ***EDJOIN cannot provide login information over the phone.***
Please Note: If you have multiple email addresses you may want to try sending your username and password to each address prior to contacting the helpdesk. You should receive a success message if the email was sent successfully to your account.
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- Q:
My Username and Password are correct however I still cannot log into EDJOIN. Why?
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A:
If you are having trouble logging into your EDJOIN account and have verified you are using the correct username and password, there may be a couple other reasons you are not able to log in.
1) If you are accessing EDJOIN through a shortcut, favorite, bookmark or a search engine such as Google, you may want to try closing your internet browser completely and then open a new browser window and type www.edjoin.org into the address bar. Click go and you will be directed to the EDJOIN website. Once on the site, click the Log In tab at the top of the page and enter your username and Password into the appropriate fields. If you are still not able to log in, proceed to step 2.
2) If your Web browser does not allow cookies you will not be able to login on EDJOIN.
To enable cookies, please follow the below instructions for your Internet Browser.
Internet Explorer ( PC ):
1. Click Tools on the Menu bar at the top of your browser window.
2. Click Internet Options and then click on the Privacy Tab
3. Make sure that either the privacy setting is Medium or less, or that you click the Sites button and add https://www.edjoin.org as an allowed site.
Firefox ( PC ):
1. Click Tools at the top of your browser window. If tools is not available, you will see the word Firefox at the top left of your browser window with a small drop down arrow. Click the arrow and then click the word Options on the right side of the menu.
2. Click the Privacy Tab at the top of the screen
3. In the History section under “Firefox Will” select “Use custom settings for history”
4. Put a check mark to the left of “Accept cookies from sites” and “Accept third-party cookies”.
5. Click the “Exceptions” button to the right.
6. Type www.edjoin.org into the “Address of web site” box
7. Click the Allow button to the far right. Click close at the bottom.
8. Click OK on the previous screen.
9. Close Firefox and re-open to try logging in again.
Firefox ( MAC ):
1. Click the word Firefox at the top left of your browser window.
2. Click Preferences
3. Click the Privacy Tab at the top
4. In the box at the top that reads “Firefox will” make sure this has Use Custom Settings for History in the drop down.
5. Check the box that says “Accept cookies from sites
6. Click the Exceptions button to the right
7. Type www.edjoin.org into the “Address of web site” box
8. Click the Allow button to the far right.
9. Close the Exceptions-Cookies dialog box by clicking the red circle at the top left.
10. Close the Privacy dialog box by clicking the red circle at the top left.
Safari ( MAC ):
1. Click the word Safari at the top left of your browser window.
2. Click Preferences
3. Click the Security tab at the top
4. In the “Accept Cookies” area, make sure “Only from sites I visit” is selected
5. Close the preferences dialog box by clicking the red circle at the top left.
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- Q:
I have forgotten my username/password. Should I create a new account?
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A:
No, a duplication of effort is not necessary and can create problems when trying to input new data.
Towards the top of the LOGIN screen there is a section that says “Forgot Your Username or Password?". Click that to input your Username or Email address from your EDJOIN Profile and when you click Send, the system will send an email to that address containing your username and password. If for any reason you do not receive the email or have any problems with this feature, please click the HELP tab at the top of the page and forward your First and Last name, phone number and e-mail address used to set up your original account to the helpdesk so we can assist you. ***EDJOIN cannot provide login information over the phone.***
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- Q:
May I use someone else's e-mail account?
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A:
No. Each EDJOIN user must have his/her own e-mail address in order for employers to communicate directly with each applicant. Using someone else's e-mail address could result in missed job opportunities.
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- Q:
How do I clear the cookies and cache in my internet browser.
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A:
Internet Explorer ( PC ):
1. Click Tools on the Menu bar at the top of your browser window.
2. Click Internet Options.
3. In the General section under Browsing History, click the Delete button.
4. In the Delete Browsing History Window, Check all boxes with the exception of Passwords and Active X Filtering
5. Click the Delete Button to delete your selections.
6. Click Ok on the Internet Options page
Firefox ( PC ):
1. Click Tools at the top of your browser window. If tools is not available, you will see the word Firefox at the top left of your browser window with a small drop down arrow. Click the arrow and then click the word Options on the right side of the menu.
2. Click the Privacy Tab at the top of the screen
3. In the History section, click the blue “clear your recent history” link.
4. Click the “Time range to clear” drop down arrow and select “everything”.
5. In the Clear All History window make sure all of the boxes are checked.
6. Click “Clear Now”.
7. Click Ok on the options window.
Firefox ( MAC ):
1. Click the word Firefox at the top left of your browser window.
2. Click Preferences
3. Click the Privacy Tab at the top
4. In the History section, click the blue “clear your recent history” link.
4. Click the “Time range to clear” drop down arrow and select “everything”.
5. In the Clear Recent History window make sure all of the boxes are checked.
6. Click “Clear Now”.
7. Click the red x at the top left of the Privacy window.
Safari ( MAC ):
1. Click the word Safari at the top left of your browser window.
2. Click Reset Safari
3. Make Sure all boxes are checked and click Reset.
-
- Q:
My Username and Password are correct however I still cannot log into EDJOIN. Why?
-
A:
If you are having trouble logging into your EDJOIN account and have verified you are using the correct username and password, there may be a couple other reasons you are not able to log in.
1) If you are accessing EDJOIN through a shortcut, favorite, bookmark or a search engine such as Google, you may want to try closing your internet browser completely and then open a new browser window and type www.edjoin.org into the address bar. Click go and you will be directed to the EDJOIN website. Once on the site, click the Log In tab at the top of the page and enter your username and Password into the appropriate fields. If you are still not able to log in, proceed to step 2.
2) If your Web browser does not allow cookies you will not be able to login on EDJOIN.
To enable cookies, please follow the below instructions for your Internet Browser.
Internet Explorer ( PC ):
1. Click Tools on the Menu bar at the top of your browser window.
2. Click Internet Options and then click on the Privacy Tab
3. Make sure that either the privacy setting is Medium or less, or that you click the Sites button and add https://www.edjoin.org as an allowed site.
Firefox ( PC ):
1. Click Tools at the top of your browser window. If tools is not available, you will see the word Firefox at the top left of your browser window with a small drop down arrow. Click the arrow and then click the word Options on the right side of the menu.
2. Click the Privacy Tab at the top of the screen
3. In the History section under “Firefox Will” select “Use custom settings for history”
4. Put a check mark to the left of “Accept cookies from sites” and “Accept third-party cookies”.
5. Click the “Exceptions” button to the right.
6. Type www.edjoin.org into the “Address of web site” box
7. Click the Allow button to the far right. Click close at the bottom.
8. Click OK on the previous screen.
9. Close Firefox and re-open to try logging in again.
Firefox ( MAC ):
1. Click the word Firefox at the top left of your browser window.
2. Click Preferences
3. Click the Privacy Tab at the top
4. In the box at the top that reads “Firefox will” make sure this has Use Custom Settings for History in the drop down.
5. Check the box that says “Accept cookies from sites
6. Click the Exceptions button to the right
7. Type www.edjoin.org into the “Address of web site” box
8. Click the Allow button to the far right.
9. Close the Exceptions-Cookies dialog box by clicking the red circle at the top left.
10. Close the Privacy dialog box by clicking the red circle at the top left.
Safari ( MAC ):
1. Click the word Safari at the top left of your browser window.
2. Click Preferences
3. Click the Security tab at the top
4. In the “Accept Cookies” area, make sure “Only from sites I visit” is selected
5. Close the preferences dialog box by clicking the red circle at the top left.
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- Q:
How do I allow cookies for the EDJOIN website?
-
A:
Please follow the below instructions to allow cookies based on the internet browser you use.
Internet Explorer ( PC ):
1. Click Tools on the Menu bar at the top of your browser window.
2. Click Internet Options and then click on the Privacy Tab
3. Make sure that either the privacy setting is Medium or less, or that you click the Sites button and add https://www.edjoin.org as an allowed site.
Firefox ( PC ):
1. Click Tools at the top of your browser window. If tools is not available, you will see the word Firefox at the top left of your browser window with a small drop down arrow. Click the arrow and then click the word Options on the right side of the menu.
2. Click the Privacy Tab at the top of the screen
3. In the History section under “Firefox Will” select “Use custom settings for history”
4. Put a check mark to the left of “Accept cookies from sites” and “Accept third-party cookies”.
5. Click the “Exceptions” button to the right.
6. Type www.edjoin.org into the “Address of web site” box
7. Click the Allow button to the far right. Click close at the bottom.
8. Click OK on the previous screen.
9. Close Firefox and re-open to try logging in again.
Firefox ( MAC ):
1. Click the word Firefox at the top left of your browser window.
2. Click Preferences
3. Click the Privacy Tab at the top
4. In the box at the top that reads “Firefox will” make sure this has Use Custom Settings for History in the drop down.
5. Check the box that says “Accept cookies from sites
6. Click the Exceptions button to the right
7. Type www.edjoin.org into the “Address of web site” box
8. Click the Allow button to the far right.
9. Close the Exceptions-Cookies dialog box by clicking the red circle at the top left.
10. Close the Privacy dialog box by clicking the red circle at the top left.
Safari ( MAC ):
1. Click the word Safari at the top left of your browser window.
2. Click Preferences
3. Click the Security tab at the top
4. In the “Accept Cookies” area, make sure “Only from sites I visit” is selected
5. Close the preferences dialog box by clicking the red circle at the top left.
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- Q:
I have a username that I would like changed. What should I do?
-
A:
You cannot change your username. However, you can change your password at anytime by logging into your EDJOIN account and clicking on the Change My Password prompt.
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- Q:
I have attempted to retrieve my login information but the system stated there are multiple accounts associated with my email address. Why is this occurring and how do I retrieve my login information?
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A:
If you have received a message stating “Multiple accounts associated with this email address”, this means there is more than one account in EDJOIN associated with the email address you provided. Since we cannot verify the identity through a single account, we could not send the login information through email.
The most common cause for this is multiple users sharing the same email address. Each user should have a unique email address associated with their EDJOIN account. Another reason could be that you forgot your password a while back and created a second account. In either situation you will want to click the HELP tab at the top right of the EDJOIN screen to contact the helpdesk through EMAIL. ***We cannot provide username and password information over the phone.***
Make sure you provide all of the information requested in the contact us template as it is set up in your account so we can verify your identity and send you your login information. Please be sure to indicate that you have attempted to retrieve your login information but the system stated you have multiple accounts.
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- Q:
Do I have to complete a profile?
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A:
A profile is not required to search for positions in EDJOIN however if you wish to apply, you will need to create a profile. Information from your profile will auto-populate into the EDJOIN online application when you apply for a position. Having an incomplete profile will result in your having to re-type the information into a new application each time you apply for a different position.
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- Q:
Do I have to create an account to apply for a job?
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A:
Yes, if the organization advertising the position is accepting online applications. If the organization is not accepting online applications, you must contact them directly to inquire about their application process.
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- Q:
May I use someone else's account to apply for a position?
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A:
No. Each EDJOIN account/profile consists of personal data (education, employment history, references, etc.) that populates into the application/s when you apply for positions. It would not be practical to use another person's account.
-
- Q:
How do I clear the cookies and cache in my internet browser.
-
A:
Internet Explorer ( PC ):
1. Click Tools on the Menu bar at the top of your browser window.
2. Click Internet Options.
3. In the General section under Browsing History, click the Delete button.
4. In the Delete Browsing History Window, Check all boxes with the exception of Passwords and Active X Filtering
5. Click the Delete Button to delete your selections.
6. Click Ok on the Internet Options page
Firefox ( PC ):
1. Click Tools at the top of your browser window. If tools is not available, you will see the word Firefox at the top left of your browser window with a small drop down arrow. Click the arrow and then click the word Options on the right side of the menu.
2. Click the Privacy Tab at the top of the screen
3. In the History section, click the blue “clear your recent history” link.
4. Click the “Time range to clear” drop down arrow and select “everything”.
5. In the Clear All History window make sure all of the boxes are checked.
6. Click “Clear Now”.
7. Click Ok on the options window.
Firefox ( MAC ):
1. Click the word Firefox at the top left of your browser window.
2. Click Preferences
3. Click the Privacy Tab at the top
4. In the History section, click the blue “clear your recent history” link.
4. Click the “Time range to clear” drop down arrow and select “everything”.
5. In the Clear Recent History window make sure all of the boxes are checked.
6. Click “Clear Now”.
7. Click the red x at the top left of the Privacy window.
Safari ( MAC ):
1. Click the word Safari at the top left of your browser window.
2. Click Reset Safari
3. Make Sure all boxes are checked and click Reset.
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IMPORTANT NOTICE
***ATTENTION JOBSEEKERS***IMPORTANT
Starting Wednesday 5/22/2013 through Monday 5/27/2013, the EDJOIN Staff will be attending our annual conference. We will return to normal helpdesk hours of 8:00 AM to 5:00 PM on Tuesday 5/28/2013. During this time the helpdesk will be monitoring the site remotely however we will not be accepting or returning calls. We will have limited access to email so if you are experiencing a problem or have a question, please visit the HELP tab at the top right of the page as this area contains any information you may need to apply for a position including many of the questions and answers we get at the helpdesk. Starting Tuesday May 28th we will start returning emails in the order they were received. If you are in need of your username and/or password, please click the LOGIN/REGISTER tab at the top of the page and click LOGIN. At the top left of the page you will see “Forgot Your Username and Password”. Click that to recover your login information.
Login
NOTE: In order to login on EDJOIN you must have cookies enabled on your web browser.
If you don't have cookies enabled and try to login you will keep returning to this
page. Click Here to see how to enable cookies on
Internet Explorer.
| If you do not have an account,
Click Here to Create One.
Creating an account is easy, fast and provides you with features like the ability
to save your job searches, apply for jobs using online application forms, document
management and much more.
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Privacy Policy Copyright © 2000-2013
by
California County Superintendents Educational Services Association. All rights reserved.
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