Placer County Office of Education
PC Technician I, II & III
  
JOB DESCRIPTION
October 2008
Placer County Office of Education
360 Nevada Street
Auburn, CA 95603

PC TECHNICIAN I, II & III
General Purpose:
A PC Technician I, II & III is responsible to the County Superintendent and works under the direct supervision of the Executive Director, Administrative Services. Under general supervision, provides support for Placer County Office of Education (PCOE) and school district staff in the selection, purchasing, installation and use of personal computers and software and develops and conducts training sessions on the use of personal computers and software packages.

Essential Functions and Responsibilities include the following. Other duties may be assigned as required:
PC Technician I
• Provides phone support and availability as needed.
• Sets-up, installs, and configures a variety of computer systems and software.
• Installs and sets-up modems and communication systems.
• Installs and assists with problems on printers and other peripheral equipment.
• Provides a wide range of technical assistance and electronic repair services.
• Provides a variety of specialized support and serves as a resource in the use of personal computer systems and software.
• Diagnoses and corrects hardware and software problems, including the performance of electronic repairs on computer components.
PC Technician II
In addition to the above:
• Provides a variety of consultation support in the selection, purchase, installation, and use of personal computer hardware and software.
• Makes on-site visits to identify, correct, and provide assistance with a variety of problems.
• Prepares and distributes informational material regarding personal computer utilization and pricing.
PC Technician III
In addition to the above:
• Works with PCOE and district staff in the maintenance of data base applications and performs a variety of special projects.

Minimum Qualifications:

Employment Eligibility:
• Successful candidate must provide proof of employment eligibility and verification of legal right to work in the United States in compliance with the Immigration Reform and Control Act.

Education:
• High School diploma or equivalent.

Experience:
PC Technician I: Two (2) years of work experience in assisting with the
implementation and utilization of personal computers and software is required.

PC TECHNICIAN I, II & III/PAGE 2


PC Technician II: Three (3) years of work experience in assisting with the implementation and utilization of personal computers and software is required.

PC Technician III: Four (4) years of work experience in assisting with the implementation of personal computers and software is required.

Knowledge, Skills, and Abilities:
PC Technician I
• Knowledge of data processing methods, systems, equipment, and applications, including utilization of on-line, network environments and connectivity equipment.
• Knowledge of microcomputer operating systems and software including file managers.
• Knowledge of technical repair methods and requirements for information services equipment.
• Knowledge of methods of interfacing and configuring microcomputers and peripherals.
• Skills to diagnose and identify software and hardware problems.
• Skills to resolve user issues.
• Skills to analyze and correct user microcomputer equipment, software, and operating problems.
• Ability to perform end user training techniques and methods.
• Ability to deal tactfully and courteously with users in training and technical assistance environments.
• Ability to establish and maintain cooperative working relationships.
• Ability to advance professional development and education of industry methodologies.
PC Technician II
In addition to above:
• Knowledge of data base software, spreadsheets, word processing and graphics.
• Skills to make highly technical electronic repairs.
• Skills to train and assist users with the utilization of personal computers and software packages.
• Ability to develop technical informational material and asset inventory data.
• Ability to analyze performance data.
PC Technician III
In addition to above:
• Knowledge to provide a variety of consultation and advice on the selection, purchase, installation, and use of personal computers, peripheral hardware and software.
• Skills to support and maintain data base applications.

Required Testing:
• Applicants may be tested.

Certificates & Licenses:
• Must possess a valid California driver’s license issued by the State Department of Motor Vehicles.




PC TECHNICIAN I, II & III/PAGE 3


PC Technician I: Comprehensive experience and training in electronic repairs related to personal computers is preferred. A+ (Comp TIA) certification is preferred.

PC Technician II & III: Comprehensive experience and training in electronic repairs related to personal computers is preferred. A+ (Comp TIA) certification and Microsoft Certified Professional in one discipline is preferred.

Clearances:
• Criminal Justice Fingerprint Clearance
• TB Clearance

Work Environment:
• Work is performed in an office or school environment, continuous contact with staff, and representatives of other agencies.

Physical Requirements:
• Facility to sit for extended periods at a desk, conference table, or in meeting rooms.
• Facility to frequently stand and walk; bend, stoop, and reach overhead.
• Normal manual dexterity and eye-hand coordination, including the ability to work with small electronic components and parts.
• Physical agility to lift and move objects up to 25 lbs.
• Facility to see and read a computer screen and printed matter with or without visual aids.
• Facility for verbal communications including the ability to speak and hear at normal room levels.
• Facility to use computer terminals, telephones, calculators, copiers, and facsimile.
• Facility to work in confined or irregular work spaces in the effect of computer repair.
• Facility to drive a car and the means to provide own transportation when required.
• Mental acuity to: assist in the management of Information Technology Programs, consult with management on policy decisions, evaluate results, and make recommendations relative to the effective performance of the tasks.

Note: This list of essential functions and physical requirements is not exhaustive and may be supplemented as necessary in accordance of the job.












PC TECHNICIAN I, II & III/PAGE 4


FLSA Status: Non-exempt

Employee Group: Classified

Salary Grade: PC Technician I 29.5
PC Technician II 31.5
PC Technician III 33.5

Reviewed and Approved:

Supervisor:_________________________ Date:____________________

Human Resources: __________________ Date:____________________
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